Smart home app

[joyee0221]

Yep! And their chat support was useless, they asked if I could set it up again. Would I really complain on here if I didn't try that troubleshooting step already? 

[joyee0221]

And just wait... I bet they'll tag this a RESOLVED when it's really not. 

[MrGarcia83]

I'm wondering if this is an issue for Android devices only. I'm having the same issue on my Android phone but my husband's app works fine on his iPhone. 

[MrGarcia83]

I'm having the same problem on my Android device but my husband's app works fine on his iPhone. Logging out and logging back in doesn't help. Neither does reinstalling the app. Why is nothing being done to fix the problem? Your customers are paying for a service that we can't even use!

[Nebiyah7]

I've reported this by phone call, and by community post...I'm fed up Roku is just about to lose a customer. I'm paying for a subscription of which my service on the smart home app has not been available. Why can't the Roku IT dept. get this repaired. WARNING: Roku is about to loose a customer who will give a review. There is competition awaiting to provide me service Remember that!