Smart home app

[joyee0221]

Yep! And their chat support was useless, they asked if I could set it up again. Would I really complain on here if I didn't try that troubleshooting step already? 

[joyee0221]

And just wait... I bet they'll tag this a RESOLVED when it's really not. 

[MrGarcia83]

I'm wondering if this is an issue for Android devices only. I'm having the same issue on my Android phone but my husband's app works fine on his iPhone. 

[MrGarcia83]

I'm having the same problem on my Android device but my husband's app works fine on his iPhone. Logging out and logging back in doesn't help. Neither does reinstalling the app. Why is nothing being done to fix the problem? Your customers are paying for a service that we can't even use!

[Nebiyah7]

I've reported this by phone call, and by community post...I'm fed up Roku is just about to lose a customer. I'm paying for a subscription of which my service on the smart home app has not been available. Why can't the Roku IT dept. get this repaired. WARNING: Roku is about to loose a customer who will give a review. There is competition awaiting to provide me service Remember that!  

[LCarlisle]

I have the same problem.  I have 2 Samsung phones where the issues is almost an every other day occurrence and my husband has an IPhone and has no issues.  The worst part is I turned off my 2-part verification because for some reason, even though MY number is the one listed for the code verification, they keep sending the code to my husbands number and it isn't even listed on my account.  I'm ready to go out and buy something that actually works all the time and not just some of the time.  

[nrgeng]

Add me to the list!  Roku, are you working on a solution?  The Smart Home app is on an android.  Once issue started it becomes more and more frequent.  Doorbell rings, notification arrives on phone, but cannot connect to live feed. I must remove app and reload it to connect again at least for a little while.Doorbell firmware version is V5.2.0.19 which is apparently up to date.

I don't have a subscription and will obviously not until error is resolved. 

HELP!!!!

[DarkQuark]

I have cancelled my subscription which already lapsed. I am not a huge fan of Amazon's data mining but I have bought a ring cam to replace my Roku doorbell. The Roku players in my house will also be replaced, 2 of them already have been. I guess "die the hero or live long enough to be the villain" is true

[RokuReynan-L · Accepted solution]

Hey everyone!

We believe the issue with the Roku Smart Home app has been resolved. Please try updating the app and let us know if everything’s working for you now. 

If you’re still having trouble, please provide us with the version of the app. 

Please keep us posted.

Thanks,
Roku Community Team