Smart home app

[2dangold]

For some reason, the smart home app (android) does not have settings for detection zones.  It has detection settings but that only shows motion detection sensitivity.  I have a paid subscription and I have uninstalled and re-installed the app several times.  Apologies but am so frustrated as I really need to be able to set zones. Can anyone please help?

[renojim]

You don't have "Detection zone" under the Motion Detection Sensitivity slider?

What model of camera do you have?

[2dangold]

Correct, I do not have that option on my wireless doorbell but do have/see -same as - your screenshot on my indoor camera.  Hopefully these 2 screenshots show up ... the 1st should be the initial settings screen for the wireless doorbell and the 2nd is what i have when expanding the detection settings. Very strange and still haven't been able to resolve it yet.

[renojim]

According to this, video doorbells are supposed to support detection zones.  Unfortunately, I don't have one to verify what you're seeing not that it would necessarily help.  I fear a moderator will point you to the same link.

[2dangold]

Yes, you are correct, my video doorbell is supposed to have detection zones.  No clue why it's not showing up as it should - there's a glitch somewhere. Have tried a couple different ways to contact support (which should be much easier than 'next to impossible') but haven't heard back.  Before I completely give up on Roku, will try a few more things with both the doorbell and the app. Thank you for your efforts renojim towards trying to help me.

[Zappyisfun]

Hi. Did you figure it out? I have the wire free doorbell and no detection settings either. Only sensitivity. I have a pixel 7a and I think this may be why my camera does not detect alit of stuff. It seems to only detect something if they are right in front of my door but I want to monitor my car also.

[Mcat12]

It is also missing from my app (on android phone), I only have the Low-Med-High slider. I really wish Roku would actually answer the questions!!

[kgingerich1]

I just hooked my wireless doorbell up today. I did have the detection zone setting on my app one time. I set the zone I wanted. I went to go back to it and it was gone. Now I cant change the zone. Tried resetting the doorbell, and reinstalling the app but no luck.

[kgingerich1]

Same happen to me. I have not found a solution yet.

[RokuRiamie-D · Accepted solution]

Hi @kgingerich1,

Thanks for posting in the Roku Community!

We are pleased to assist you with the issue you are experiencing with your Roku Wire-free Video doorbell, specifically the disappearance of the Detection Zone settings.

Please try to follow these troubleshooting steps:

Set up your device again:
You do not need to remove your smart home device from the mobile app to set it up again. Simply follow the steps below and see if that resolves your issue.

1. Open the Home screen
2. Tap the plus sign from the navigation bar
3. Select Add device
4. Select your device category and then select a device
5. Follow the on-screen instructions

If you need help completing the setup process, refer to this article: How to set up your Roku Wire-free Video Doorbell and Chime SE

Once you're done setting up again the device, please follow this steps process to check if you got the Detection zone setting back on your  Roku Wire-free Video doorbell:

1. Tap Home from the navigation bar
2. Select your doorbell
3. Tap Settings in the corner
4. Tap Detection settings
5. Tap Detection zone

For more details, please visit our Roku Support article: How to adjust motion detection settings on your Roku Smart Home camera or video doorbell

We hope these troubleshooting steps will work on your issue. Please let us know if the issue is persistent.

Regards,
Riamie