Smart home app

[2dangold]

For some reason, the smart home app (android) does not have settings for detection zones.  It has detection settings but that only shows motion detection sensitivity.  I have a paid subscription and I have uninstalled and re-installed the app several times.  Apologies but am so frustrated as I really need to be able to set zones. Can anyone please help?

[renojim]

You don't have "Detection zone" under the Motion Detection Sensitivity slider?

What model of camera do you have?

[2dangold]

Correct, I do not have that option on my wireless doorbell but do have/see -same as - your screenshot on my indoor camera.  Hopefully these 2 screenshots show up ... the 1st should be the initial settings screen for the wireless doorbell and the 2nd is what i have when expanding the detection settings. Very strange and still haven't been able to resolve it yet.

[renojim]

According to this, video doorbells are supposed to support detection zones.  Unfortunately, I don't have one to verify what you're seeing not that it would necessarily help.  I fear a moderator will point you to the same link.

[2dangold]

Yes, you are correct, my video doorbell is supposed to have detection zones.  No clue why it's not showing up as it should - there's a glitch somewhere. Have tried a couple different ways to contact support (which should be much easier than 'next to impossible') but haven't heard back.  Before I completely give up on Roku, will try a few more things with both the doorbell and the app. Thank you for your efforts renojim towards trying to help me.

[Zappyisfun]

Hi. Did you figure it out? I have the wire free doorbell and no detection settings either. Only sensitivity. I have a pixel 7a and I think this may be why my camera does not detect alit of stuff. It seems to only detect something if they are right in front of my door but I want to monitor my car also.

[Mcat12]

It is also missing from my app (on android phone), I only have the Low-Med-High slider. I really wish Roku would actually answer the questions!!