Smart home app

[Dburnettsr]

I use the Roku smart home app on my mobile and tablet to monitor live feeds from 4 security cameras outside. I use Roku cameras app on my Roku TV to view live feeds. Very few issues with that app. I also have 1 gig fiber Internet from spectrum. Very fast and reliable. I've reset every piece of equipment involved and updated apps. With all that out of the way my issue is the following. The live feed in the smart home app on my mobile devices keeps freezing up. I can view all recorded videos with no issue. So I know the cameras are working fine. If I refresh the picture it will show a current frozen picture. I know because the timestamp changes. But that is it, no continuous live feed. Sometimes the app starts working later into the night around 7 or 8 o'clock eastern time. ????? It's slightly glitchy during this time. When I wake up in the morning say around 7 am it's no longer working properly, back to frozen feeds. I receive about 250 Mbps minimum through each individual device of Wi-Fi regularly which is more than fast enough for live feeds. It seems to me like a Roku server problem or something similar on Roku end . Getting frustrated and considering starting over with Wyze cameras. Anyone have any helpful suggestions, it would be greatly appreciated.

[Tyerce]

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[Dburnettsr]

Well that's helpful 🙄

[RokuRiamie-D]

Hey @Dburnettsr,

We get that the Roku Camera live feed on your Smart Home app is freezing. We're here to help.

Does it happen from all of the cameras live feeds or only on specific devices?

In the meantime, try to restart your internet modem and the Roku camera. If the issue continues, let us know.

Roku Community Team

[Dburnettsr]

As I stated already, yes all 4 cameras are affected and already did all the resets and reboots of all equipment involved. It is currently showing a frozen live screen as I type now. Speed tests for Internet was 1,120 Mbps into the modem and 320 Mbps through each individual device just this morning. This problem started right after the mid March update of the Roku smart home app. Been doing it ever since.

[Pompey]

I think that many of the issues folks were having with their cameras and the mobile app may have been solved with today's app update (4/4/25).  I was having different problems with my indoor cameras and they now function perfectly.

[Dburnettsr]

Not fixed for me. Updated the app last night when I read your reply. Turned on this morning and still a frozen live feed on all my devices. 

[RokuRiamie-D]

Hi @Dburnettsr,

Thanks for your response!

Are you getting any error codes or messages? Also, what is the latest version of the Roku Smart Home app?

We'll wait for your response.

Roku Community Team

[Dburnettsr]

The app just updated yesterday with the April 4th update. No codes, just frozen screen.

[RokuRiamie-D]

Thanks for the update!

We'd like to coordinate this with our team, please share some details:

• Model, Device ID or Mac address, and firmware version of the affected Smart home devices.
• Roku Smart Home App version
• Log ID: (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)

Roku Community Team