Smart home app

[RokuTakashi]

Hi, Community users.

Thanks for posting here regarding the issue you have encountered with your Roku Smart Home app after the update.

We'd like to collect further information for our team to investigate this matter. Kindly provide the details below:

• DID/MAC: 
• Roku Model:
• Log ID:
• Summarized behavior of the issue:

In the smart home app

With each Roku home monitoring device, camera, video doorbell, bulb, plug, and light strip, you can use the steps below to find your MAC address in the Roku Smart Home app for iOS® and Android™.

1. Open the smart home app on your smartphone or tablet
2. Select a device from the Home screen
3. Tap Settings in the top corner
4. Tap Device info
5. Identify the 12-digit alphanumeric address labeled MAC

Once we have these details, our team will be able to review this case and provide a resolution to this issue.

We hope to hear back from you.

Best wishes,
Kash

[Nilda19620]

I have the same problem with my cameras. It's a disaster how everything is working lately after the update they did. They need to fix that or they will lose people with this problem. Thinking of looking for another camera company.

[TK-421]

Is there a way to roll back to when this was working?

I just had some vandals smash things into my door and my camera saw NOTHING! I paid for a subscription hoping that would give me the functionality to fix this.

After reading this thread, I fear I have wasted a lot of money and time a lot of time setting up my cameras

[RokuMaryEF]

Hey everyone,

We're locking this thread because the info here might be outdated.

If you're still having trouble, try searching the Community forums. You might find a thread with newer info.

If you can't find anything, just start a new thread!

We're here to help.

Thanks, The Roku Community Team