Smart home app

[LHess]

cannot open Roku Smart Home app. It tells me I need to update before I continue, but there’s no update option in App Store. It just says open and I’m stuck in a continuous loop

[Mirandahamm]

I’m having the same problem! Did you ever get it fixed?

[kodalee]

Seems like this is just an app issue on it's own.

[gspdogman]

I am having the same issue. Requires updating the app BUT it is current AND there are no options in the Play Store for updating!!!!

[kodalee]

Yep, I'm on Apple and it just doesn't have an update option.

[obscureholiday]

I'm experiencing the same issue for the Android app.

[LHess]

ended up deleting the app and reloading it and then just kept opening it a couple times and restarted my phone

[RokuArjiemar · Accepted solution]

Hello Community Users!

Thank you for contacting us regarding the issue with the Roku Smart Home App. We apologize for any inconvenience this may have caused.

We are happy to inform you that we believe the issue has been resolved. However, if you are still experiencing problems or feel that your issue has not been resolved, please do not hesitate to let us know.

Additionally, you can always seek further assistance at support.roku.com whenever you need it.

Thank you! 

Regards,
Arjiemar

[idPrescott]

This isn’t resolved. I’m still stuck in a loop myself - 9 hours after your “resolved” post. How can I get this fixed?!  

[Jowen82]

This issue is still present. Have deleted the app and reinstalled but still says need to update. No update in App Store as of 5/15 6:30pm EST