Smart home app

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ntcfm1
Reel Rookie

Error - "The app isn't compatible with your device"

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All the sudden, my Roku SmartHome App is saying "The app isn't compatible with your device" .  It worked last night; this morning I got an error.  Nothing changed on my phone over night - no updates, no app updates, nothing.  I followed the useless instructions, and sure enough, I verified my phone is still Play Protect certified.  The worthless instructions don't even mention what to do it your phone IS certified, and the app is in error.  My PlayStore is updated, and my device is Certified.  I don't know what to do now.  The app is obviously in error and someone needs to fix it immediately.

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RokuArjiemar
Community Moderator
Community Moderator

Re: Error - "The app isn't compatible with your device"

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Hello! @ntcfm1,

Thanks for posting here in the Roku Community!

We appreciate you reaching out to us about your Roku Smart Home App. We're pleased to assist.

If you receive an error "The app isn't compatible with your device" in the Roku Smart Home mobile app, the app may not work because your phone or tablet is jailbroken, rooted, or running uncertified software.

For further assistance, we recommend reaching out to Google Android support or the Android Help Community after completing the recommended troubleshooting steps.

Please keep us updated on any developments. We are here to assist you further and look forward to hearing back from you.

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator

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12 REPLIES 12
RokuArjiemar
Community Moderator
Community Moderator

Re: Error - "The app isn't compatible with your device"

Jump to solution

Hello! @ntcfm1,

Thanks for posting here in the Roku Community!

We appreciate you reaching out to us about your Roku Smart Home App. We're pleased to assist.

If you receive an error "The app isn't compatible with your device" in the Roku Smart Home mobile app, the app may not work because your phone or tablet is jailbroken, rooted, or running uncertified software.

For further assistance, we recommend reaching out to Google Android support or the Android Help Community after completing the recommended troubleshooting steps.

Please keep us updated on any developments. We are here to assist you further and look forward to hearing back from you.

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator
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fountainhead
Reel Rookie

Re: Error - "The app isn't compatible with your device"

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Hi There, 

I've got the same issue as the other user above -- my device is compatible and certified, my phone is not rooted, not running uncertified software and I'm suddenly unable to access my security cameras. It was working fine last night and is now not functioning at all. Please address this issue ASAP.

Fran702
Reel Rookie

Re: Error - "The app isn't compatible with your device"

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Exact same thing. I've checked everything. It worked last night. And now it won't work. This is ridiculous considering I pay for the cameras and can't monitor them at this time. 

Fran702
Reel Rookie

Re: Error - "The app isn't compatible with your device"

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So when we reach out to support or the community what exactly are we trying to to troubleshoot? Nothing pops up in those other areas regarding the Roku home app not being compatible.. I have no idea what to look up on how to fix it since my phone is certified. 

nettealj
Newbie

Re: Error - "The app isn't compatible with your device"

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I had the same problem and couldn't figure out how to fix the problem from the instructions. I uninstalled the app from my phone and reinstalled it. Works fine now

fountainhead
Reel Rookie

Re: Error - "The app isn't compatible with your device"

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That's what I was thinking of doing, but was concerned that the cameras would need to be readded individually as I'm away from the location of the cameras. Did you have to? Or did they automatically reappear?

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ntcfm1
Reel Rookie

Re: Error - "The app isn't compatible with your device"

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I actually did the same thing yesterday.  I have not had a chance to update until not, but I did uninstall and reinstall the app, and the problem was gone.  Admittedly, that isn't really a solution, but it worked.  Yes, everything was there, I didn't have to re-install any cameras. 

Fran702
Reel Rookie

Re: Error - "The app isn't compatible with your device"

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Thank you. I just did the same and it works!

LadyU
Newbie

Re: Error - "The app isn't compatible with your device"

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Hi all, I had this same problem and I came to a solution that helped me. I went into my Smart Home settings on my phone and cleared the cache and nothing happened, so I cleared the data and what'dya know it worked! All you gotta do is log back in and it'll be working. Hope you all get notified about this and I hope it helps more people in the future!!!