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andyross
Roku Guru

There must be ways to stop the spam overwhelming the community

Since there seems to be no forum for discussions about the community itself (at least those regular users can post in), I guess this is the best I can find, as it is a "feature" of the community.

It's become obvious that spam is getting extreme. It seems as if this Khoros-based software/service should have the ability to limit new users to no more than 1 or 2 new posts. That should help minimize it. Further, it would be helpful if it has the ability to prevent subjects that look like web links.

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4 REPLIES 4
atc98092
Community Streaming Expert

Re: There must be ways to stop the spam overwhelming the community

Yeah, they had it controlled for a while. But I just marked almost 3 dozen as spam, and did another 20 or so yesterday. There does seem to be some way those creeps have found to make mass postings. I imagine that the hackers are constantly looking for ways through the security settings. 

Dan

Roku Community Streaming Expert

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JWS9518
Binge Watcher

Re: There must be ways to stop the spam overwhelming the community

On top of all of the spam, there are accounts that are putting the spam in their profile description, such as this one. below.  The description in the profile gives some kind of ad for what I presume is a fake phone number for Expedia, that I presume is designed to show up in searches. However, I don't see a way to specifically report this fake profile.  (see below, Expedianumber profile).  There needs to be a way to block these account profiles and accounts from accessing the site. 

@RokuRiamie-D @RokuTakashi 

Moderators can you do something with this profile below?

About ExpediaNumber - Roku Community

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JWS9518
Binge Watcher

Re: There must be ways to stop the spam overwhelming the community

@RokuRiamie-D @RokuTakashi 

Here is another one, advertising some site in its profile.

About five88vicom - Roku Community

atc98092
Community Streaming Expert

Re: There must be ways to stop the spam overwhelming the community

The Roku Streaming Experts can flag a post if it has spam, and those are put into quarantine, but we can't do anything about the user account itself. Hopefully one of the Roku moderators can block those users. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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