Roku setup

[stevec5375]

You should not have to screw up your Home menu to get this to work.  I am having the same problem.  When the TV turns off the Roku Ultra turns off.  Then in a minute or two the LED comes back on and stays on.  I don't like this because my TV setup is in my bedroom and I like it DARK and so do sleep professionals.  Short of putting black, opaque tape over it, why doesn't Roku FIX IT?

[RokuJohnB]

Hi @stevec5375,

Thank you for posting here in the Roku Community!
We understand you're concerned about the LED light on your Roku Ultra since it will not turn off. We're happy to assist you further. Roku streaming players are low-power devices that are designed to remain on and always connected to the internet.

We hope this helps, and please keep us posted if there's anything else that we can do to assist you.

Best regards,

John

[SkettaUSA]

Seriously absolutely no help! 

[RokuArjiemar]

Hello! @SkettaUSA,

A heartfelt welcome from the Roku Community!

We appreciate you reaching out to us about your Roku Ultra. We're pleased to assist.

• How is the device plugged into power?
• Are you using the included power cable and adapter? If not does using them fix it?
• When does this occur?
• Could you please let me know the steps you have already taken to troubleshoot the issue?

Please keep us informed about any updates, and we'll be happy to help you further. We're looking forward to hearing from you.

Thanks,

Arjiemar

[Agpops1923]

I’m not concerned with power savings with the white light. I just find it annoying that the light is on all the time. Especially when I’m in bed trying to sleep.

[SandyUT]

Same issue.  Indicator stays on constantly.  It’s super annoying.  I bought 2 new Roku Ultra and both have the same issue,  the light is on full blast while streaming and when “off/standby” all night.

my old Rokus would dim while streaming and when in standby.  I have read many posts about this.  I think it’s a Roku issue to resolve.  The old indicator functions were not blinding and annoying.  PLEASE send out a software update to revert to the old way the light worked (like id for the last decade!  How is anyone going to like a bright while LED on 24/7.

I put a piece of black take over it, but that’s ridiculous.  

[jockoe]

The white light on my new Roku Ultra always stays on even when I shut off my tv, which doesn't happen with the Roku Ultra LT I'm using in my bedroom. Both devices are running OS 12.5. I am able to make the light turn off eventually if leave the screensaver turned on, but this is not an ideal "fix" for me. I'd like to be able to disable my screensaver like I always do when I've set up my Roku's and still have the light turn off when I turn my tv off. Is there a way to make this happen?

Model - 4802X
Serial - X01000D725G5

[RokuJanadeeK]

Hi @jockoe,

Thank you for bringing this to our attention.

We understand that the white LED light on your Roku Ultra stays on regardless of whether the TV is powered off. You can use the following steps to disable auto-power savings:

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Power.
5. Select auto-power savings.
6. Uncheck the box next to After 20 minutes of no interaction.

We hope this works for you too. Please let us know what you find out.

All the best,
Janadee

[jockoe]

Thanks, but that is one of the things I've already tried.  I even broke down and factory reset my device last evening.  The only thing that I've tried is leaving the screensaver on.

[jimmyp11]

Same problem. Needs fixing