Roku setup

[hummingbird95]

Agree! The light on my older Roku Ultra box would dim and turn off. This new one stays on constantly. I had to remove it from my bedroom and put my older one back in bc the light was waking me up. They need a fix for this. 

[hummingbird95]

Considering returning mine too. I just bought it last Saturday. Hate the light. 

[RokuJechealR · Accepted solution]

Hi @hummingbird95,

A warm welcome to the Roku Community!

Thanks for letting us know about the behavior you are seeing with your Roku Ultra, and we're sorry for any inconvenience this may have caused you.

Please be aware that Roku streaming players are low-power devices that are designed to remain on and always connected to the internet. There is no "power button" to press on or off. In addition, a permanent connection also allows your Roku player to download new OS software and channel updates automatically without interrupting your use of the player.

We suggest enabling a feature called auto power savings that allows a selected Roku Ultra model to enter a low-power mode after sitting idle for 20 minutes (meaning it is not streaming content or being controlled by a remote or mobile app). A player in this state will "wake up" when the TV is turned on or a button is pressed on the remote.

To learn more, including which players support this feature, check out the article that explains how to disable auto-power savings on your Roku streaming player.

We hope you'll find this information useful. Please let us know if you still have any concerns or questions.

All the best,
Chel

[dfparedes]

Ir turns out that pressing the volume down button it turns off the light 😶, any one else to confirm?

[SandyUT]

The Roku staff dont seem to read the issue or care.  So many responses about the energy consumption  and other BS.  Listen - the light is white, bright and the user has to use work around to make the light turn off…its not right!

janky solutions seem to be all that is being shared.  No way a new model is this prone to all this jankyness after decades of solid models that just work like they should.  

ROKU are you listening???  Your engineers failed on this one.  The older ultra versions I bought off eBay work like magic.  The new one is total **bleep**.  

[Emissary35]

Roku could just create a new option in the settings to completely disable the light, that would solve the problem, but they won't. I don't even see the point of the light, why do they have to even include the light on the front of the player? I don't see it serving any purpose other than being an annoyance. You don't need the white light to tell you the player is on, you can tell it's on when you turn your TV on and see the apps and videos.

The moderators just keeps copying and pasting the same junk response. They are not even fully reading, understanding, or caring what the problem is. They just run to their troubleshooting script and highlight, copy, paste, repeat and then nothing gets resolved.

That's Roku customer service in a nutshell!