Forum Discussion

chasedean's avatar
chasedean
Visitor
7 years ago

Roku stuck on set up language screen and remote won't sync help

Remote wouldn't sync so I hard reset the roku by pressing reset button on back. It went to setup language page but when I tried holding sync button in battery department. Nothing happens. Help
TV & Player Setup
RokuTannerD's avatar
RokuTannerD
Retired Moderator
7 years ago
chasedean Thanks for the note. If you are still running into issues with your remote, try looking here for help with models that use an IR remote: 

https://support.roku.com/article/360004 ... ed-remote-

Typically, replacing the batteries and/or restarting the device should help clear up these types of issues. You'll also want to make sure your remote has a clear line of sight to your Roku device, if it uses an IR remote. (As a side note, if you are trying to use a different Roku remote that wasn't originally sold with your device, it may not be compatible depending on the models of device and remote.) 

Please feel free to PM me directly if you need more help from there! 


Thanks,
Tanner
Trina_mack's avatar
Trina_mack
Reel Rookie
6 years ago

I have 2 remote stick one is working perfectly fine. The other one stuck on let's get started screen to choose language and im not able to press english with the remote. I have pressed reset plus unplug from the wall got new batteries for the remote and when I try paring the remote I see green light plus on the tv it show that the battery life is in green. I also pressed home button 5 times up button 1 fast forward and rewind twice and still nothing. Please help I even download the remote on my phone and it only showing the other roku stick I have. Model is 3810x the sn C137AA336383. Please help

  • hearme's avatar
    hearme
    Reel Rookie
    3 years ago

    This worked for me, My older Roku connected itself to the new remote so it would not work with the new

    Roku player. On your home screen scroll down to settings, in settings scroll to 'remote' to see if more

     than one was listed, if so delete one. I picked the one that didn't have a check mark, 

     Hope this helps