Forum Discussion

chasedean's avatar
chasedean
Visitor
7 years ago

Roku stuck on set up language screen and remote won't sync help

Remote wouldn't sync so I hard reset the roku by pressing reset button on back. It went to setup language page but when I tried holding sync button in battery department. Nothing happens. Help
TV & Player Setup
DBDukes's avatar
DBDukes
Community Streaming Expert
7 years ago
"chasedean" wrote:
Remote wouldn't sync so I hard reset the roku by pressing reset button on back. It went to setup language page but when I tried holding sync button in battery department. Nothing happens. Help

Start simply. Check your batteries. You said "nothing happens" which could mean you didn't get a light on the remote. So, check the batteries.

Apart from that, it's always helpful to provide which Roku, including the model number, with which you're experiencing the issue. See the Forum Rules for other suggestions on helpful information to provide.

One other thing: you said the remote wouldn't sync. Normally, for devices that use WiFi Direct remotes (IR remotes don't sync), you should not have to sync it beyond the initial setup of the Roku device. So, if you've been having to sync the remote, state that. Otherwise, it might be helpful to explain what caused you to need to sync it (beyond the initial setup) anyway.
  • shonta1914's avatar
    shonta1914
    Newbie
    5 years ago

    I have a Roku device model number 3930X and during setup, it gets stuck on the language choice screen as well. Changed out the batteries, pressed the reset on the back of the device it still gets stuck on the language choice screen. Please help!

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      5 years ago

      shonta1914

      Thanks for the post.

      If you are unable to resolve the issue you are experiencing, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

       

      Thanks,
      Danny

      • tmdoozer's avatar
        tmdoozer
        Reel Rookie
        5 years ago

        My model number is 43H4030F3. I am having this exact issue. I've purchased multiple remotes and after no help from customer service after being on the line with them for hours now, my TV still won't work. I tried pairing a voice remote and using the remote that came with the TV, and neither remote will work to select a language. I will be returning this product if no fix is found and I will be purchasing from another brand.

  • Toastyload's avatar
    Toastyload
    Newbie
    4 years ago

    Hey, I just wanted to thank you for saving me a ton of time and cursing. I had absolutely no idea that the Roku voice remote has a pairing button under the lid in the battery compartment. I was just about ready to go to Walmart after I found someone who has a truck and get another 70". I look at the screen and I am constantly saying, that's a big TV. Thanks again for the help.

  • Luddite52's avatar
    Luddite52
    Newbie
    3 years ago

    Just purchased a Roku streaming stick 4K. The serial number appears to be 8010002692. The remote did, I think, pair with the stick or whatever else it's supposed to pair with. Then I pressed OK to confirm the language & nothing on the control works - won't scroll or move to 2nd page of setup. Tried everything - reset button, removing batteries & reinserting, moving remote nearer to the player. Do you think the new remote is a dud?

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      3 years ago

      Hi Luddite52

      Thanks for reaching out here in the Community!

      We would recommend starting with the troubleshooting steps available in this support link: How to fix your Roku voice or simple remote that is not working. If still no dice, please provide us with the serial number of the Roku device associated with the affected remote. This can be found on the back of the stick itself. We'll be able to further assist you from there.


      All the best,
      Kariza