Roku setup

[Carmen86]

Me pasa exactamente lo mismo y nos e que hacer. Ayuda en español por favor 

[RokuKariza-D]

Hi @Carmen86 

Thanks for the post.

Please be advised that we only support English in the Roku Community. We had to use google translate to understand your inquiry.

For us to assist you further, could you tell us more about the issue you're experiencing? What's the model number of your Roku device? This can be found at the back or underneath the player itself. 

We look forward to your response.

All the best,
Kariza

[Yoll]

Hi, i have the same issue, mine it's a Roku premiere, 

It just turn on, show Roku logo and then, It turns off itself, already change the ac adapter, the HDMI cable, also connect to another Tv, already i reset it, and nothing works.

It's there any solution or just die? If it is, it's look like the product it's bad Quality, may i Will think to Buy another brand.

Thanks

[renojim]

@Yoll, what's the model number written on it somewhere?  I don't think Roku has made a "Premiere" model in years.

[Javi2024]

 Same problem already check all of the convection and change it,

it start has the logo of Roku and then turn off no signal but blue light on 

model3940x

[renojim]

@Javi2024, how are you powering it?  Is it connected to the TV's USB port or plugged into a USB power adapter that's plugged into the wall?

[Javi2024]

USB to wall 

[renojim]

@Javi2024, do you have another TV you can try it on or another USB power adapter/charger from a phone or tablet you can try?  A last resort might be a factory reset.

How do I factory reset my Roku® streaming device? | Official Roku Support

[Javi2024]

I tried to reset it and didn’t work, 

I don’t think is the TV as it shows at the beginning and then shoot down, 

Also i use a fire stick from amazon and works perfectly fine. 

So yes, its the Roku 😞 

[RokuERey]

@Javi2024,

Welcome to the Roku Community!

Thanks for the post, and we appreciate the details about this.

We'd like to know if you received an update that might be related to this.

Please keep us posted!

Thanks,
Rey