Wi-Fi & connectivity

[Anastasia16]

I have done everything as suggested.  I've plugged/unplugged and started/restarted, and my Roku Express still will not connect. I am so frustrated.  Neither my Roku Express nor modem have moved in years so it is not a distance issue.  I watched Netflix/Paramount+ shows Sunday with no issues.  Monday evening - no internet connection.  Tuesday morning, same story.  I spent nearly two hours going from my computer to my tv trying every suggestion on this site.  It is Wednesday, New Years Day and I just want to watch TV.  All of my devices except Roku Express are connected so it is a Roku issue.  Any other ideas?  

[Gspot120]

i am currently having the same issue. Have you found any solution? 

[Anastasia16]

I have not found a solution.  Day 4 with no streaming access due to the Roku Express connectivity issue.  Very frustrating.

[AvsGunnar]

@Anastasia16 

What is the Roku model number (from Settings/System/About in the Roku device), the router model number (maybe a sticker on bottom or side), and the ISP (internet service provider).

Different Roku models may require different network settings so the above info would help see what we are dealing with.  You should also be seeing an error message number in the on-screen message box.

If you have a mobile hotspot available to you, try connecting your Roku device to it. (make sure you enable the 2.4ghz band on the hotspot under the hotspot settings, or "maximize compatibility" in the settings).  If able to connect to a hotspot, then helps narrow down to a network issue rather than device issue.

Feel free to post back with above info and any more detail as to issue(s) you are seeing.

[Anastasia16]

Device type: Roku Express

Serial number: X00400EV042P

BTC Broadband is the ISP

I don't see a router model number.

Still none of this makes sense.  It just suddenly stopped seeing my internet.  Nothing has changed but I do appreciate any help you can give. 

I did a reset to factory setting and still it does not see my internet. 

[Anastasia16]

I called my ISP and they fixed the problem in 10 minutes.  

[Strega2]

What did they do?  Turn on 2.4GHz?