Roku setup

[25th_Floor]

I just bought a Roku today. Never used one before. I didn't get very far, and now I'm stuck with a useless product. I connected the device to my TV through the HDMI port and connected it to a power source. The screen responded immediately and gave me instructions to pair the remote. That part went fine.

The next step was to connect it to my Wi-Fi network. The screen showed me available networks, including my own. I went searching for my Wi-Fi password, and when I came back, my TV screen no longer showed the networks. Instead, it showed a blank screen with "No Video" warning. And now nothing I do will return me to the startup screen or even show me that the Roku is still alive. The Roku remote no longer works, the Roku device is no longer recognized by my TV, either. It just went dead.

I've tried turning off the TV, unplugging and replugging the Roku from the HDMI port, changing the input selections back and forth with my TV's remote, and changing the batteries in the Roku remote. NOTHING WORKS. The whole product is completely dead before I could ever finish setting it up. All because I took too long to enter my Wi-Fi password. 

You should warn customers that if they pause "too long" during the setup process (such as walking into another room to find their Wi-Fi password), the entire Roku product will self-destruct and become completely unusable. The hardware device won't be recognized by your TV, the remote control will go dead, and there is no way to revive them. And there's no tech support, besides this forum? Awful.

[AvsGunnar]

@25th_Floor 

The Roku devices will enter a sleep mode during periods of inactivity.

Pressing the Home button on the Roku remote should have woken it back up.  If not, just unplug it from power. (the USB cable plugs into power, the HDMI cable is simply to carry the video and audio signal).

If you unplug it and plug it back in, hopefully it will reboot and take you back to the setup,  If not, press in and hold the reset button for 30+ seconds and that will factory reset the device and should allow you to start over.

[25th_Floor]

Thank you. I thought I had unplugged it from the power strip, but I had only unplugged the Roku from the TV. Unplugging it from power did reboot it, nothing else worked! Very grateful for your help. Thank you!

[RokuJohnB · Accepted solution]

Hi @25th_Floor,

Thanks for keeping us posted, and welcome to the Roku Community!

We appreciate the troubleshooting steps you have taken so far. No worries; we'll be more than happy to assist you further with this issue that you had with the Roku device since it was not working on your TV. A Roku device might not work on a TV for a few reasons, including incorrect cable connections (HDMI not plugged in properly), a faulty cable, the wrong TV input selected, or a power issue with the Roku. Check the connections, power source, and TV input settings to troubleshoot the issue.

Cable connections:

• Ensure the HDMI cable is firmly plugged into both the Roku and the TV.

• Try a different HDMI cable to see if the current one is faulty.

TV input selection:

• Make sure your TV is set to the correct input where the Roku is connected.

Power source:

• Check if the Roku is properly plugged in and receiving power.
• Try a different power outlet.

We would recommend trying to see if that resolves your issue. Please keep us posted.

Best regards,
John