Roku setup

[canieves]

Part of the Roku ecosystem. Have a Roku tv, Roku Streambar, 2 HD’s and 4K stick. The power adapter WR002 not working on stick. Stick still good. See many people are having trouble with the wr002 adapter. Could order another adaptor for $19, but feel why should I. Long and loyal customer shouldn’t have to pay for something that is obviously a problem. Anyone else having problems? 

[RokuEmmanuel-D · Accepted solution]

Welcome, thanks for posting here in the Roku Community, @canieves!

Thank you for bringing this issue to our attention. We truly value your feedback and want to assist you in resolving this matter effectively.

We kindly ask that you keep a close watch on your inbox, as we will be sending you a private message shortly. In this message, we will outline the steps we intend to take in addressing and resolving the issue at hand. We appreciate your cooperation and understanding as we work through this matter together. Thank you!

We are looking forward to seeing you there. 

Best regards,
Emman

[makaiguy]

@canieves-

The original WR001 for earlier Streaming Stick models (3810/3820) had loads of problems with the USB-Mini connection to the stick breaking over time if the physical arrangement of the HDMI port on the TV forced the cord to make an immediate abrupt turn that put stress on the connector.

In the three years since the introduction of the current generation of Streaming Sticks (3820/3821) using the WR002, I've not seen a lot of complaints about the WR002 power cord.