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Community Moderator
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05-10-2024
01:05 PM
Re: Upgrading to Roku Ultra (4802R) seems to be a mistake. eARC problems with Sonos Arc.
Thanks for the clarifications, @connkall!
Our apologies for any inconvenience this may have caused you. We understand the frustration of encountering these eARC issues on Roku Ultra and would like to help as best we can. To do so, we kindly ask for your assistance by sharing with us the following details:
- Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
We look forward to your responses and gathering your details.
Thanks,
Jharra
Jharra Q.
Roku Community Moderator
Roku Community Moderator
msrtaylor
Channel Surfer
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05-15-2024
09:43 AM
Re: Upgrading to Roku Ultra (4802R) seems to be a mistake. eARC problems with Sonos Arc.
😂I boxed mine up and returned it.
souper45
Newbie
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3 weeks ago
Upgrading to Roku Ultra (4802R) seems to be a mistake. eARC problems with Sonos Arc.
The response from Jharra doesn't address the issue at all. People want to know - Did Roku pull eARC from the new Roku Ultra version, or are they having issues with it?
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