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jbrookie
Newbie

Connecting 2nd Roku to another smart TV

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Connecting 2nd smart tv with Roku device. Made it to wi-fi prompt with correct router and pw entered. Will not find my wi-fi.  Other Roku works fine.  Tried to follow online Roku restart and remote will not access home screen to accomplish restart. Stays at language prompt.

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Connecting 2nd Roku to another smart TV

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Hey, @jbrookie.

Welcome to the Roku Community, glad to have you here!

Thanks for reaching out about the issue you've encountered while setting up. Don't worry; I got you!

You may try to restart the activation process, by doing a factory reset to your Roku. This will allow you to start over with the activation and see if you can proceed with the following steps afterward. 

Here's how:

  • Locate the reset button on the device
  • Press and hold the reset button until you see the jumping Roku Logo
  • You will be prompted to set up the device again, and you may follow the instructions here.

If this still doesn't work, let me know so I can assist you further. 

Best,
The Roku Community Team

Emmanuel-D.
Roku Community Moderator

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Connecting 2nd Roku to another smart TV

Jump to solution

Hey, @jbrookie.

Welcome to the Roku Community, glad to have you here!

Thanks for reaching out about the issue you've encountered while setting up. Don't worry; I got you!

You may try to restart the activation process, by doing a factory reset to your Roku. This will allow you to start over with the activation and see if you can proceed with the following steps afterward. 

Here's how:

  • Locate the reset button on the device
  • Press and hold the reset button until you see the jumping Roku Logo
  • You will be prompted to set up the device again, and you may follow the instructions here.

If this still doesn't work, let me know so I can assist you further. 

Best,
The Roku Community Team

Emmanuel-D.
Roku Community Moderator
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