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jadik
Reel Rookie

iOS app background reset / unable to change after update

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After the latest iOS 17.2.1 upgrade, my Roku app is now showing a horribly distracting and ad-centered background. Making things even worse, is the "Featured" link in the app dock. It seems the two of these are related, definitely unwanted, and seemingly impossible to remove.

Can someone please share how to return my iOS remote app to it's previous state? I am actively looking at replacement app options because I am so upset about this change, which has no setting to offset.

New iOS App background unwanted!New iOS App background unwanted!

Assistance sought.
-Jadik

 

8x Roku device owner, since 2015
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2 Solutions

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ravensrku
Binge Watcher

Re: iOS app background reset / unable to change after update

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The black background is back on the App, thanks Roku! 👍

View solution in original post

jadik
Reel Rookie

Re: iOS app background reset / unable to change after update

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many thanks for listening & responding to your community!

8x Roku device owner, since 2015

View solution in original post

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9 REPLIES 9
ravensrku
Binge Watcher

Re: iOS app background reset / unable to change after update

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@jadik I have the same intrusive background and “Featured” link in the dock. It makes the controls difficult to distinguish. I’ve been searching for an option to disable them to no avail.

The App was great as it was Roku, please add an option for the original solid black background.

RokuArjiemar
Community Moderator
Community Moderator

Re: iOS app background reset / unable to change after update

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Hello! @jadik, @ravensrku,

A friendly welcome from the Roku Community!

We appreciate you reaching out to us about your feedback. No worries, we'll share it with the team.

Please do not hesitate to let us know if you have any additional feedback.

Thanks,

Arjiemar  

Arjiemar
Roku Community Moderator
0 Kudos

Re: iOS app background reset / unable to change after update

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this is terrible UX look and functionality 

fix or I too will find an alternate app

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RokuTakashi
Community Moderator
Community Moderator

Re: iOS app background reset / unable to change after update

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Hi, @BiggestDaddy

Thanks for posting, and we applaud you for joining the Roku Community.

Rest assured that your concern has been acknowledged and we would be more than glad to forward this information to the appropriate Roku team for review and consideration.

Once again, we appreciate your feedback regarding this. We value your input, and your satisfaction is valuable to us.

If there's anything we can do to assist, please let us know.

All the best,
Kash

Takashi O.
Roku Community Moderator
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ravensrku
Binge Watcher

Re: iOS app background reset / unable to change after update

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The black background is back on the App, thanks Roku! 👍

jadik
Reel Rookie

Re: iOS app background reset / unable to change after update

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many thanks for listening & responding to your community!

8x Roku device owner, since 2015
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uyidcle
Reel Rookie

Re: iOS app background reset / unable to change after update

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They didn’t listen to anyone, it’s back but a football stadium this time. I’m going to find a new streaming device at this point. 

IMG_6509.jpeg

 

RokuERey
Retired Moderator

Re: iOS app background reset / unable to change after update

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Hi @uyidcle,

A warm welcome here in the Roku Community!

We're sorry for the inconvenience and and we value your opinions regarding this change. Rest assured that this will get through the concerned team for further review.

Best regards,
Rey

ERey.
Roku Community Moderator
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ravensrku
Binge Watcher

Re: iOS app background reset / unable to change after update

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@RokuERey  said:

We're sorry for the inconvenience and and we value your opinions regarding this change. Rest assured that this will get through the concerned team for further review.

This *change* has been addressed and fixed before, did you read the comments above @uyidcle's post? The background and featured button are distracting and make the remote control buttons difficult to distinguish.

The App was great as it was Roku, please add an option for the original solid black background or bring it back - again!

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