Roku mobile app

[Ruby-Grace]

Is anyone else has faced a similar issue? I've been unable to connect my app to the Roku device. I've also tried restarting both the app and my phone, but still not working.

https://rapidfs.wiki

[makaiguy]

The Roku remote app can only find and connect to Rokus that are powered up and are connected to the same network as the mobile device that is running the app.

Is your Roku currently connected to your network?  If you don't know, if you can access your router's control panel you may be able to locate a list of its currently connected devices.

[CarpenterSam]

I am facing the same issue.  I just bought a Roku streaming stick.  Downloaded the app and it says no devices found. My phone is using the same wifi as my Roku so that is not the issue.  

[RokuCarly · Accepted solution]

Hi @CarpenterSam,

Welcome and thank you for posting here at the Roku Community!

We'd be more than happy to assist you concerning your Roku mobile app being unable to connect to your Roku streaming stick. As you try to set up your Roku mobile app, kindly go to the devices category, then look for the "Get help?" option. Select Connect manually and put in your Roku device's IP address (Settings > Network > About) and see if it connects.

Nevertheless, you need to use your Roku (physical) remote to set up your Roku streaming stick.

Let us know how it goes and we'll go from there. 

Thanks,
Carly

[CarpenterSam]

It says no Roku device was found at that IP address.  Everything is connected to the same network as we use Spectrum streaming TV and it has to be on that network to use.  I know my router uses both 2.4 and 5G so I am not sure if that makes a difference.  I read that some devices like the Roku will use 2.4 while my phone uses 5G so it won't recognize the Roku.  I am computer illiterate so I am only going off what I have read while trying to fix this. 

[RokuTakashi]

Hi @CarpenterSam,

Thanks for keeping us updated.

To successfully ensure that your Roku mobile app connects to your Roku streaming device, make sure that your Roku device and mobile phone are on the same network, including the bandwidth speed (ei. 2.4GHZ, 5GHZ). 

An additional step we recommend is to perform a system restart on your Roku streaming device. To do this, navigate to Settings > System > Power (skip of no sub-menu) > System Restart. Then, restart the Roku mobile by uninstalling it and installing it again.

We hope this works. Tell us more about how it goes.

All the best,
Kash

[CarpenterSam]

I have restarted it.  It is also brand new.  Not even 2 weeks old. I do not know to get the Roku on the correct bandwidth speed.   My router has the same SSID for both 2.4 and 5G so I don't know how to get the Roku to connect at 5G (if that's even possible) to allow my phone to see it. That's where my issue is. 

[RokuERey]

Hi @CarpenterSam,

Thanks for your prompt response!

As long as your Roku streaming device and mobile device are connected to the same network. That's good to go.

Let's see if this works for you. Follow the steps below:

• Connect to your Roku device manually. Locate the IP address of your Roku device by going to Settings > Network > About, and then use the steps below to connect manually.
  
  1. Launch the Roku mobile app.
  2. Tap Devices
  3. Tap Get help?
  4. Select Connect manually.
  5. Enter the IP address of your Roku device and tap CONNECT.

For more information, visit our support page here: How to connect the Roku® mobile app to your Roku device over Wi-Fi®

We hope this helps!

Thanks,

Rey

[CarpenterSam]

They ARE on the same network.  I have tried entering manually and the app says no Roku found with that IP address. That was suggested in one of the first replies.  

Everything is on the same network. Having the same issue in the app even when trying other devices. Entering manually does not work either.  

[RokuJohnB]

Hi @CarpenterSam,

Thank you for updating us!

We will be more than happy to take a closer look into this issue that you're experiencing with the Roku mobile app. Can you please provide the following information below?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Brand, model, and current OS that the mobile device is running
• The version of the Roku mobile app that your mobile device is using
• Steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,

John