Roku mobile app

[Nick42]

I haven't been able to log into the mobile app for about a year now similar to many of the other posts here. I've always just gotten a "something went wrong" error but today it gave me something new: "Your device doesn't meet our security requirements because it has been modified or uses untrusted software. To learn more, see the compatibility help page." The compatibility page says I need to be on iOS 14.0 or later. I'm using an iPhone 11 Pro Max, iOS version 18.1.1, Roku App version 12.2.0. I have never tried to root or jailbreak my iPhone, modify the Roku app (or any other app), or install mobile apps from anywhere except the official Apple app store.

* I have rebooted my phone today and the error persists.

* I have uninstalled and reinstalled the app today and the error persists.

* I can sign in to the my.roku website and this community forum so I know my password.

What steps can I take to resolve this error? Is there any further information I need to provide?

[RokuEmmanuel-D]

Hey there, @Nick42.

We are glad to have you join us here!

Thanks for flagging this to us. We'd like to help get this investigated so we can get this sorted out. 

No worries; we'll get this forwarded to the team for further review. We really appreciate your patience and understanding at the moment.

We'll keep you posted!

Best,
The Roku Community Team

[Nick42]

It's been several weeks is there any update?

[RokuEmmanuel-D]

Thanks for the follow-up, @Nick42!

We understand that you want to get this resolved quickly. Please note that this is still under investigation. We'll let you know if there is any progress on this issue. 

Thanks for your patience and understanding as we work towards a resolution.

Please stay tuned!

Best,
The Roku Community Team

[Nick42]

It's been another week, a month total for this specific error, without any requests of further information I can provide or new suggestions on resolving the issue. Is anyone actually addressing this or will I just be told to continue waiting forever?

[RokuEmmanuel-D]

Thanks for keeping us posted, @Nick42!

We understand your ongoing issues with the app and how important it is for you to have this resolved quickly.

We can assure you that the team is working to resolve this issue as soon as possible. We'll update this thread on any info we can get from them. Please stay tuned.

Please let us know if you need help with anything!

Roku Community Team

[Nick42]

It's been another week, 5 in total, that they've been working on this with no updates. Have they made any progress? Is there any more information I can provide to speed this up? Is there any way you can post what exactly the app is looking at to determine whether or not an iphone has been modified or what your list of untrusted software is so that I can attempt to resolve this on my own?

[RokuEmmanuel-D]

Hey, @Nick42!

We notified the team about this and are waiting to hear back from them. We appreciate your patience while we work toward a resolution.

We'll circle back soon for updates!

Thanks again,
Roku Community Team