Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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RokuJohnB
Community Moderator
Community Moderator

Re: Roku iPhone app stuck on loadscreen

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Hi @Gatnus @dlbdlb,

Thank you for posting here at the Roku Community!

We understand that you're having a problem with the Roku mobile app. We're happy to help. We have passed along your information to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread.

We appreciate your patience and understanding in the meantime.
Best regards,

John

John
Roku Community Moderator
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03vette
Newbie

Roku App won’t open on my IPhone

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My app quit working, won’t open!  I uninstalled and tried to reinstall but it won’t let me. 

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Lynmaire
Newbie

Re: Roku iPhone app stuck on loadscreen

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As of today, 07/05/2023, I’ve deleted & reinstalled the app several times, as well as doing hard reset of my phone. The fix isn’t working for me. Still stuck on the purple load screen with no movement whatsoever.

My phone:

- Roku App version 9.5.0

- IOS 15.7.7

- iPhone 7+

RokuEuniceL
Retired Moderator

Re: Roku iPhone app stuck on loadscreen

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Hi @Lynmaire,

Thanks for the information!

We understand you are having issues with your Roku mobile app. We're happy to help. We have passed along your information to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread.

We appreciate your patience and understanding in the meantime.

Thanks,                                                                                                                                           Eunice

Eunice L.
Roku Community Moderator
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RokuDanny-R
Retired Moderator

Re: Roku iPhone app stuck on loadscreen

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Hi Roku Community users,

Thanks for posting in the Roku Community regarding the issue you are experiencing regarding the Roku mobile app on your iOS device.

Please be aware that there was a service interruption last week (June 29, 2023) affecting mobile device users that has since been resolved.

If you are still experiencing an issue after this service interruption, we would be more than happy to continue investigating what you are experiencing, but we will need more details. Can you please provide us with the following information:

  • mobile device brand, specific model, and iOS version
  • Roku mobile app version

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

We look forward to hearing back from you.


Thanks,
Danny

Danny R.
Roku Community Moderator
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RokuERey
Retired Moderator

Re: Roku App won’t open on my IPhone

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Hi @03vette,

Welcome to the Roku Community!

Thank you for informing us about this. Please be advised that we are aware of the ongoing issue and that our team is currently investigating the cause.

In the meantime, we'll need your patience and understanding as we further look into it. Thanks!

Regards,

Rey

ERey.
Roku Community Moderator
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Tatharnio
Channel Surfer

Re: Roku App won’t open on my IPhone

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Just wanted to add my voice to those affected by this issue. 

As of July 7, I am still unable to get the Roku app to load on my iPhone 7 Plus running iOS 15.7.7. I've tried uninstalling and reinstalling the app and that didn't help at all. 

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lerxst_x
Channel Surfer

Re: Roku App won’t open on my IPhone

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I have the same issue, version 9.5.0, iPhone 12 mini, running iOS 17.0 db3.  Shouldn’t the app be asking for local network access? It doesn’t ask for local network access, so iOS doesn’t have that listed in the privacy settings for the app. 

lerxst_x
Channel Surfer

Re: Roku App won’t open on my IPhone

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Sorry, duplicate post. 

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Tjthemainm
Newbie

Re: Roku IOS App fails on start

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It happens to me too I don’t know what to do 

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