Roku mobile app

[onikloy1]

I try to private listen and it constantly drops now that I upgraded. Is this happening anywhere else for anyone? Stream on my tv just fine and no internet issues. Tried 5g and regular.

[RokuRiamie-D]

Hi @onikloy1,

Welcome to the Roku Community!

Thank you for informing us about the issue with your Roku app private listening, which keeps dropping after you updated your phone to iOS 18. We are more than willing to assist you with this.

If I got it correctly, you are referring to a Roku mobile app right? If so, I highly suggest you try to uninstall the Roku mobile app and install it back in. Also, try to check if the Roku mobile app is up to date.

If the issue persists, try using another device or mobile phone, logging in to the Roku mobile app with the same Roku account, and then try private listening to see if it works. For more details, you can visit our Roku Support article how to resolve an issue with Headphone Mode.

Please keep us posted.

Regards,
Riamie

[americaloy]

10/15/24 and this is still happening to me!!!!!!!!! I hope they resolve it soon.

[RokuRiamie-D · Accepted solution]

Hi @americaloy,

Welcome to the Roku Community!

Thank you for informing us about the issue with your headphones mode on the Roku Mobile app, which keeps disconnecting from your phone.

We recommend you try the troubleshooting steps we provided above. If the issue persists, please proceed with the following.

1. Restart your mobile device.
2. Unplug the power from your Roku device.
3. Restart your router by unplugging the power cable, waiting 10 seconds, and reconnecting. This will momentarily disconnect your Roku device and your mobile device from the network. Wait a few minutes while your router re-establishes the internet connection.
4. Reconnect the power cable to your Roku device.

For reference, please visit our Roku Support article: How to resolve an issue with Headphone Mode

We hope this troubleshooting step will help you to resolve your concern.

Regards,
Riamie

[zenlygw]

Hi: I am having the same issue since the update. Has anyone solved it

[Hamiltona1992]

Me too. I can’t stream anything from my phone! It won’t register my Roku TV at all. I’ve did all the troubleshooting steps and even took down my security features connected to my WiFi, TV, &phone and still nothing. 

[RokuJechealR]

Hi @Hamiltona1992,

Thanks for bringing this to our attention about the trouble you've experienced connecting your phone to your Roku TV. Help is here.

We want to take action on this, but we need more details to determine whether there are any options we can investigate further.

• When did you notice the issue started?
• Have you tried to remove > restart > reinstall the Roku app?
• Please specify the troubleshooting steps you have taken to resolve the issue.

For troubleshooting purposes, we recommend connecting your Roku device to an alternative wireless network, such as a mobile hotspot, to see if you are still experiencing the same issue.

We look forward to hearing your response.

Thank you,
Chel