Roku mobile app

[onikloy1]

I try to private listen and it constantly drops now that I upgraded. Is this happening anywhere else for anyone? Stream on my tv just fine and no internet issues. Tried 5g and regular.

[RokuRiamie-D]

Hi @onikloy1,

Welcome to the Roku Community!

Thank you for informing us about the issue with your Roku app private listening, which keeps dropping after you updated your phone to iOS 18. We are more than willing to assist you with this.

If I got it correctly, you are referring to a Roku mobile app right? If so, I highly suggest you try to uninstall the Roku mobile app and install it back in. Also, try to check if the Roku mobile app is up to date.

If the issue persists, try using another device or mobile phone, logging in to the Roku mobile app with the same Roku account, and then try private listening to see if it works. For more details, you can visit our Roku Support article how to resolve an issue with Headphone Mode.

Please keep us posted.

Regards,
Riamie

[americaloy]

10/15/24 and this is still happening to me!!!!!!!!! I hope they resolve it soon.

[RokuRiamie-D · Accepted solution]

Hi @americaloy,

Welcome to the Roku Community!

Thank you for informing us about the issue with your headphones mode on the Roku Mobile app, which keeps disconnecting from your phone.

We recommend you try the troubleshooting steps we provided above. If the issue persists, please proceed with the following.

1. Restart your mobile device.
2. Unplug the power from your Roku device.
3. Restart your router by unplugging the power cable, waiting 10 seconds, and reconnecting. This will momentarily disconnect your Roku device and your mobile device from the network. Wait a few minutes while your router re-establishes the internet connection.
4. Reconnect the power cable to your Roku device.

For reference, please visit our Roku Support article: How to resolve an issue with Headphone Mode

We hope this troubleshooting step will help you to resolve your concern.

Regards,
Riamie

[zenlygw]

Hi: I am having the same issue since the update. Has anyone solved it