Aqui está o texto traduzido para o inglês:
Hello,
Recently, I reset my Roku Express to set it up for my mother. During the process, a new account was created (the one I’m using to send this message). Since then, I have not been able to connect the Roku Express to the Roku app. Before the reset, both my phone (iPhone) and my mother’s phone (Android) recognized and connected to the Roku Express without any issues.
I have already tried the following troubleshooting steps, but the problem persists:
1. Verified that my phone is connected to the same Wi-Fi network as the Roku Express and that I am not using mobile data.
2. Checked that the router does not have isolation rules (AP Isolation, Wireless/Wi-Fi Isolation, Network or Client Isolation) and ensured I am not connected to the “Guest” mode of the network.
3. Hard restarted both my iPhone and my moms Android, uninstalled the Roku app, reinstalled it, and attempted to search for devices.
4. Restarted the Roku Express using the power options in the settings menu.
5. Verified that both devices are on the same Wi-Fi network by checking the network settings on both.
6. Tried connecting the app manually by entering the Roku Express’s IP address. It’s says it can’t find any devices.
My Roku Express model it’s: 3930
Despite all these efforts, the issue remains unresolved. I would appreciate further guidance on how to proceed.
Thank you for your attention and assistance!
