Roku mobile app

[mazbii]

I’m using a Roku streaming stick with the mobile app remote on my iPhone, connected via Bluetooth to a JB Clip 3. I’ve used this combo for years now. I suddenly can’t get any sound from the tv. Other apps play through the speaker just fine. I’ve tried the Hulu, Netflix and YouTube apps. Nada. Restarted everything. Nada.

Any help would be appreciated.

[RokuEmmanuel-D · Accepted solution]

Great to see you here in the Roku Community, @mazbii!

We understand you're experiencing an issue with the Headphones Mode on your Roku Mobile App. We're here to assist you get this sorted out. 

You may try the following quick fixes below:

• Confirm that volume is not muted or too low to hear.
• When using wired headphones, check that they are firmly plugged in.
• When using Bluetooth headphones for mobile Headphone Mode, confirm that they are paired and connected to your phone or table. For help, visit the website for the manufacturer of your mobile device and/or headphones, or contact them directly.
• When using Bluetooth headphones paired directly to supported Roku devices, confirm they are paired and connected from the Settings menu.
• If you have more than one Roku device, be sure to use the remote for the correct device. With mobile Headphone Mode, go to the Devices page (in the Roku mobile app) and make sure you are connected to the correct device.

You may also get more troubleshooting steps here.

We hope this helps. Let us know if you need more assistance so we can explore more troubleshooting steps. 

Best,
Emman