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Jpj408
Reel Rookie

Can’t log in to Roku app on Fire 10 tablet

I recently downloaded the Roku app onto my fire 10 tablet. Every time I try to log in it say the user name/password are incorrect. But I can log in on other devices? Any ideas what’s going on?

7 REPLIES 7
atc98092
Community Streaming Expert

Re: Can’t log in to Roku app on Fire 10 tablet

There was a version not too long ago that Roku broke the iOS app, and I think the same thing happened with the Android app. They did get it resolved after a bit of time, but it sounds like it they broke it again. 

Also, are you absolutely certain you have the official Roku app? At least on iOS there are apps that appear to be "the" Roku app but are actually from other developers and they try to get you to pay for something that Roku offers for free.

Dan

Roku Community Streaming Expert

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BruceHM
Newbie

Re: Can’t log in to Roku app on Fire 10 tablet

I have the same problem and I am certain I have the Roku app on my tablet. I can log on with all other devices.

RokuERey
Community Moderator
Community Moderator

Re: Can’t log in to Roku app on Fire 10 tablet

Hi @BruceHM @Jpj408 

Welcome and thanks for reaching us here in the Roku Community!

We see that you're having an issue with the Roku app unable to log in. We'd like to take a closer look into this issue and also need your help. To better understand, please share with us the details below.

  • Tablet software version
  • Roku Mobile App software version (this can be found by navigating to Account>>Help & About)

This will help our team look into this further once we have it available.

Thanks,
Rey

ERey.
Roku Community Moderator
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TahoeJohnnyG
Reel Rookie

Re: Can’t log in to Roku app on Fire 10 tablet

Screenshot_20240317-132542_kindlephoto-1415637339.png

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Jpj408
Reel Rookie

Re: Can’t log in to Roku app on Fire 10 tablet

I have a Fire 10 HD  11th Gen,  running FIRE OS 7.3.2.9
Whenever I try to log in I get “the email address or password provided does not match our records.” I can log in on any other device or tv without any problems…
Fire does Kindle does not offer a Roku app, so I had to install the google play store and download it from there…
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Jpj408
Reel Rookie

Re: Can’t log in to Roku app on Fire 10 tablet

I have a Fire 10 HD  11th Gen,  running FIRE OS 7.3.2.9
Whenever I try to log in I get “the email address or password provided does not match our records.” I can log in on any other device or tv without any problems…
Fire does Kindle does not offer a Roku app, so I had to install the google play store and download it from there…
0 Kudos
TahoeJohnnyG
Reel Rookie

Re: Can’t log in to Roku app on Fire 10 tablet

I also converted my Fire 10 to regular Android and installed Roku app via play store.  It opens, but Roku won't accept my log in credentials.

All other Play Store apps work fine on the tablet.  And yes, I confirmed log in and reinstalled Roku app.