Forum Discussion

Jpj408's avatar
Jpj408
Channel Surfer
2 years ago

Can’t log in to Roku app on Fire 10 tablet

I recently downloaded the Roku app onto my fire 10 tablet. Every time I try to log in it say the user name/password are incorrect. But I can log in on other devices? Any ideas what’s going on?
mobile app
daisymay's avatar
daisymay
Newbie
4 months ago

I too am experiencing the same issue with my Kindle fire.  I see that many Roku users HAVE provided the information that Roku is requesting, then no response from Roku.  Why?  When will you have this fixed?

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
4 months ago

Hey daisymay​.

Thanks for chiming in!

We see that you're also having issues logging in to the Roku Mobile app on your Kindle Fire. 

To get this to the investigating team, can you share some info? 

  • What error message did you receive when trying to log in to the Roku app?
  • Is this your first time using this on the Fire Tablet?
  • Any troubleshooting steps you have taken so far?


We'll wait for your response!

Roku Community Team