Can’t log in to Roku app on Fire 10 tablet
I recently downloaded the Roku app onto my fire 10 tablet. Every time I try to log in it say the user name/password are incorrect. But I can log in on other devices? Any ideas what’s going on?
Forum Discussion
Welcome and thanks for reaching us here in the Roku Community!
We see that you're having an issue with the Roku app unable to log in. We'd like to take a closer look into this issue and also need your help. To better understand, please share with us the details below.
- Tablet software version
- Roku Mobile App software version (this can be found by navigating to Account>>Help & About)
This will help our team look into this further once we have it available.
Thanks,
Rey
I have a Fire 10 HD 11th Gen, running FIRE OS 7.3.2.9
Whenever I try to log in I get “the email address or password provided does not match our records.” I can log in on any other device or tv without any problems…
Fire does Kindle does not offer a Roku app, so I had to install the google play store and download it from there…
I also converted my Fire 10 to regular Android and installed Roku app via play store. It opens, but Roku won't accept my log in credentials.
All other Play Store apps work fine on the tablet. And yes, I confirmed log in and reinstalled Roku app.
