Forum Discussion

Jpj408's avatar
Jpj408
Channel Surfer
2 years ago

Can’t log in to Roku app on Fire 10 tablet

I recently downloaded the Roku app onto my fire 10 tablet. Every time I try to log in it say the user name/password are incorrect. But I can log in on other devices? Any ideas what’s going on?
mobile app
BruceHM's avatar
BruceHM
Newbie
2 years ago

I have the same problem and I am certain I have the Roku app on my tablet. I can log on with all other devices.

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi BruceHM Jpj408 

    Welcome and thanks for reaching us here in the Roku Community!

    We see that you're having an issue with the Roku app unable to log in. We'd like to take a closer look into this issue and also need your help. To better understand, please share with us the details below.

    • Tablet software version
    • Roku Mobile App software version (this can be found by navigating to Account>>Help & About)

    This will help our team look into this further once we have it available.

    Thanks,
    Rey

    • Jpj408's avatar
      Jpj408
      Channel Surfer
      2 years ago
      I have a Fire 10 HD  11th Gen,  running FIRE OS 7.3.2.9
      Whenever I try to log in I get “the email address or password provided does not match our records.” I can log in on any other device or tv without any problems…
      Fire does Kindle does not offer a Roku app, so I had to install the google play store and download it from there…
      • TahoeJohnnyG's avatar
        TahoeJohnnyG
        Reel Rookie
        2 years ago

        I also converted my Fire 10 to regular Android and installed Roku app via play store.  It opens, but Roku won't accept my log in credentials.

        All other Play Store apps work fine on the tablet.  And yes, I confirmed log in and reinstalled Roku app.  

    • Pedmom's avatar
      Pedmom
      Reel Rookie
      2 years ago

      What is the answer to this. I have the same issue and it's extremely frustrating. Keeps telling me my login or password wrong when they are not. I downloaded the Google play store and then download the Roku channel app made sure I have the right official version. Still can't get in. Fire HP 10/11 generation. Bill number 0030099375236

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi Pedmom,

        Welcome to the Roku Community!

        We understand and appreciate you for reaching out about this issue with The Roku Mobile app. We are unable to log in. We are aware of the issues, and multiple users are affected by this. Please be advised that this is currently under investigation. In the meantime, please also share with us the mobile app version and the brand/model of the tablet. 

        We'll be looking forward to your update.

        Regards,
        Rey