Forum Discussion

Jpj408's avatar
Jpj408
Channel Surfer
2 years ago

Can’t log in to Roku app on Fire 10 tablet

I recently downloaded the Roku app onto my fire 10 tablet. Every time I try to log in it say the user name/password are incorrect. But I can log in on other devices? Any ideas what’s going on?
mobile app
tpribors's avatar
tpribors
Reel Rookie
2 years ago

I have the same issue with my Gen 9 Fire HD10.  The amazon store version of Roku won't install at all so I added the regular Play Store app and this version will do "guest" stuff but is unable to log in to my Roku account. 

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Community users,

    Thanks for bringing this to our attention. We are aware of the app issue. Our Engineering team is currently working on it.

    In the meantime, please provide us with the required details so we can send them to our engineering team for additional information for the investigation.

    • Tablet software version
    • Roku Mobile App software version (this can be found by navigating to Account>>Help & About)

    Please keep us posted with the details.

    All the best,
    Chel

    • tpribors's avatar
      tpribors
      Reel Rookie
      2 years ago

      Fire HD10 (9th generation)

      build number 002929705124

      fire os 7.3.2.9

      roku app version 10.3.0.3595968

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi tpribors,

        Greetings from the Roku Community!

        Thanks for providing us with the information on your device. We have passed along your concerns and details to the appropriate Roku team for further investigation.

        Once more information is available, rest assured we'll be sure to post an update on this thread.

        Your patience and understanding in the meantime is much appreciated.

        All the best,
        Chel