Roku mobile app

[bryanmoore]

I installed the Roku app on my daughter's TCL tablet so she can take advantage of the personal listening option, but the app refuses to sign in; every time I enter my email/password as requested, it takes me back to the "Welcome to the Roku app" screen.

I can successfully sign in to the app on several other devices, but those are not "fresh" app installs like the one on the tablet.

I've cleared cache & data, uninstalled & reinstalled the app, and can confirm my password is correct.

Any ideas?

[RokuJechealR]

Hi @bryanmoore,

A warm welcome to the Roku Community!

We're glad to assist you with signing in to the Roku Mobile app. We'd like to know more about it to help you further. Please provide us with more details.

• Have you tried logging in to the browser or computer?
• Do your login credentials match and let you sign in when trying on a browser or other phone? (Try changing the password if not)
• Is your mobile phone connected to the same wireless network as your Roku device?
• Is your Apple or Android software version compatible?

To use the Roku mobile app to connect to your Roku device, please ensure your mobile device is connected to the same wireless network as your Roku device. The Roku app for iOS is compatible with Apple devices running iOS version 11.0 or higher, while the Roku app for Android is compatible with Android devices running Android version 5.0 or higher. You can also check this article for more details on how to sign in with your Roku mobile app.

Let us know so we can further assist you. We'll be waiting for your response.

All the best,

Chel

[bryanmoore]

Thanks for the welcome and the help, Chel!

I can log into my account via the browser, the tablet is on the same network as the RokuTV, and the tablet is running the latest version of Android.

From my own phone and my wife's, the app works flawlessly and it is only on my daughter's tablet that the app won't.

[RokuERey]

@bryanmoore,

Thanks for the update!

We'd like to take a closer look at this. To better understand, please share with us the details below.

• Tablet brand or model and its software version.
• Mobile app version

We'll be able to flag the appropriate Roku team once we have this information available.

Thanks,
Rey

[Grubbmeister]

A casual observer can see that the user already answered several of those "solutions" you offered as already-attempted dead ends! Also, you're talking about being on the same network and it's obvious he can't even get the mobile app to accept the login!  What kind of a canned response is that???  Tailor the responses to the issue addressed, please. Must be frustrating working in customer service, getting used to so many minor errors that the technically-challenged make. However, I've had the same problems with a Sylvania SLTDVD1024 tablet, which runs Android 10 Go Edition, and like this tech-savvy fellow, have tried the same login and password other places, and can confirm I'm using them correctly (the app has worked just fine on both of my Moto G phones). However, he is more advanced, even clearing the cache before a reinstall. I normally just wait several months and then try a fresh install, hoping Roku has finally fixed the issue. I think I'm seeing the problem now: the Roku Mobile App has probable compatibility issues with some devices and Roku isn't even acknowledging there could be a technical glitch on their end.