Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Jeenymonteiro
Reel Rookie

Problems connecting the Roku device/tv to a mobile app.

Jump to solution

I can’t connect to any app anymore.
I have two devices. One is a Roku TV and another is a Roku portable usb device. I was able to connect the Roku app on both devices.
Also a “mirror app” that I use to watch movies from my phone.
Suddenly I am not able able to connect to any of these anymore. It doesn’t find any Roku devices on same network.


I had to reconnect my wireless one day (I don’t know why it got disconnected, but after this happened, It is like they are not on same network anymore, but they are) 

anyone have an idea what can it be? I am able to AirPlay, but the apps doesn’t find any Roku devices.

I tried to connect manually but that also doesn’t work. I don’t know what it is since nothing has changed aside reconnecting the wireless on both tvs.

Going to reinforce they ARE on same wireless account. 

I did reset everything already. That’s not the problem.

Labels (2)
0 Kudos
1 Solution

Accepted Solutions
RokuJharra-Q
Community Moderator
Community Moderator

Re: Problems connecting the Roku device/tv to a mobile app.

Jump to solution

A warm greetings here in the Roku Community, @Bratt117!

We understand you cannot connect your device to your Roku mobile app. We're glad to help.

You may also try performing the steps below to see if they will make a difference.

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Software update
  5. Select Check Now to check for updates manually

Please consider uninstalling the app and then reinstalling it again. To obtain additional details on isolating this problem, kindly visit our support website by clicking this link. Why does the Roku mobile app not see my Roku® streaming device?

Best regards.
Jharra

Jharra Q.
Roku Community Moderator

View solution in original post

0 Kudos
14 REPLIES 14
RokuTakashi
Community Moderator
Community Moderator

Re: Problems connecting the Roku device/tv to a mobile app.

Jump to solution

Hi, @Jeenymonteiro

Thanks for posting, and welcome to the Roku Community.

We're sorry to hear about the issue you've had with connecting the Roku mobile app to your Roku Streaming devices, and we appreciate you for bringing this to our attention so we can assist. May we know if you've already uninstalled the Roku mobile app and installed it once again? Also, have you tried restarting your modem/router?

Please keep us posted, and we'll assist further.

All the best,
Kash

Takashi O.
Roku Community Moderator
0 Kudos
Jeenymonteiro
Reel Rookie

Re: Problems connecting the Roku device/tv to a mobile app.

Jump to solution

I have restarted the router and also have tried to uinistall the Roku app. I tried to also use 3rd part apps and it can’t find both devices. 

I tried to connect manually and also disable the band 2.4gz so I am 100% sure they are in same network and 5Gz band if that makes any difference.

I can’t figure it out what’s wrong. it stopped working out of nowhere. 
Looking at my wireless settings I can see the devices are connected.

0 Kudos
RokuTakashi
Community Moderator
Community Moderator

Re: Problems connecting the Roku device/tv to a mobile app.

Jump to solution

Thanks for keeping us posted, @Jeenymonteiro

We appreciate your response as well as your effort in the attempts to resolve this issue. We recommend disabling the 5Gz band instead of the 2.4Gz since most Roku devices are more compatible with the 2.4 GZ, especially with older devices. If you're still seeing the same issue, could you please provide the following:

  • Roku mobile version
  • Mobile device information such as brand, model, and OS version.
  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).

Once we have this information, we can assist further.

All the best,
Kash

Takashi O.
Roku Community Moderator
0 Kudos
Jeenymonteiro
Reel Rookie

Re: Problems connecting the Roku device/tv to a mobile app.

Jump to solution

E1E405D1-6E8C-4561-B6B5-6EC08F28A45E.jpegHere is the print showing everything on same Wi-Fi. I disconnected the 5.1Gz as suggested. The unknown_02 is my phone.

19E53187-EEE8-4058-9D28-6C8D5DF71340.jpeg

My phone details 

 

433C023D-D0BD-47C1-9AA7-4CFF900598E5.jpegShowing I wasn’t able to connect manually  

ED4E3CC0-73B7-4215-ACB9-953AC3E9ABC5.jpeg

My tv Roku. I also have another device which isn’t working but I can’t access the details as I don’t have a remote control for it. 

857BF178-5BC1-4AD0-AE05-6E4AAD1FBF26.jpeg

The Roku mobile app.

 

So far what I have done:

Reset modem, reset tv, reset phone. Connect manually. Uninstall app.
Disconnect/Reconnect devices on Wi-Fi. 

Wi-Fi is working, I can access Netflix and other apps in the Roku normally, but can’t connect to any app from my phone.

0 Kudos
ThePetty8
Newbie

Re: Problems connecting the Roku device/tv to a mobile app.

Jump to solution

I am having the same exact problem. It just started out of nowhere. It has worked great for years and all the sudden it refuses to find the device. I’ve even tried to different WiFi connections and no luck. I am baffled. 

Jeenymonteiro
Reel Rookie

Re: Problems connecting the Roku device/tv to a mobile app.

Jump to solution

I guess it is a lost cause. 
Quora forum have some suggestions that you could try. For me nothing works and I have given up. 
I am changing to fire TV from Amazon. 
good luck 

RokuTakashi
Community Moderator
Community Moderator

Re: Problems connecting the Roku device/tv to a mobile app.

Jump to solution

Hi, @Jeenymonteiro @ThePetty8 

Thanks for providing the requested information.

We'll forward this information to the appropriate Roku team for further investigation along with your concern. Once more information is released on their end, an update will be provided.

If there's anything we can do to further assist, please let us know.

All the best,
Kash

Takashi O.
Roku Community Moderator
0 Kudos
riel
Reel Rookie

Re: Problems connecting the Roku device/tv to a mobile app.

Jump to solution

I've got the same issue, the app on my phone won't find my TV anymore.

It's new as of a few weeks ago, used it regularly before this.
I tried cycling everything, deleting and then re-installing the app.

It will randomly connect from time to time, but it then loses the connection shortly after and you can't get it back.

RokuJohnB
Community Moderator
Community Moderator

Re: Problems connecting the Roku device/tv to a mobile app.

Jump to solution

Hi @riel,

Thank you for posting here in the Roku Community!

We'd like to take a closer look into this issue that you're experiencing. May we know what the make and model of your phone are?

We look forward to hearing from you soon.

Thanks,

John

John
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.