Remotes

[RiverRM]

Were you able to figure it out? I'm having this kind of problem.

[RokuJechealR]

Hi @RiverRM,

Thanks for reaching out to the Roku Community!

Could you provide us with more details about your concern? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?
With more detailed information, we will be able to assist you further.

Best regards,

Chel

[RiverRM]

The remote works for everything but when you volume down, it also brings up the tv's picture mode. It is paired to a Hisense tv.

[RokuERey · Accepted solution]

Hi @RiverRM, 

Thanks for the follow-up. We've got some steps that you can try here: How to fix your Roku voice or simple remote that is not working 

If you don't see any improvement, please let us know. Thanks!

Regards,

Rey