Help

Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
viskanmai
Newbie
‎05-19-2023 05:00 AM

remote won't work. what can I do?

Hey everyone. So I have a hisense roku smart TV. Had it for 2ish years. Suddenly last night the remote stopped sending signals to the TV. Now it won't work. I even changes the batteries. What can I do?

https://19216811.cam/ https://1921681001.id/
0 Kudos
1 REPLY 1
RokuMary-F
Community Moderator
Community Moderator
‎05-19-2023 08:39 AM

Re: remote won't work. what can I do?

Hi @viskanmai,

Thanks for your first post in the Roku Community!

We understand that you are facing an issue with the remote for your Roku TV that is not responding properly. We'd like to take a closer look to see if there's anything else we can suggest to help.

We also recommend taking a look at our Support page to troubleshoot remote issues: How to fix your Roku voice or simple remote that is not working | Official Roku Support

If the issue still persists, please contact your TV manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

You can reach them here: Support - Hisense USA (hisense-usa.com)

Please keep us posted and we'll continue assisting from there if needed.


Best regards,
Mary

Mary F.
Roku Community Moderator
0 Kudos