Hi @viskanmai,
Thanks for your first post in the Roku Community!
We understand that you are facing an issue with the remote for your Roku TV that is not responding properly. We'd like to take a closer look to see if there's anything else we can suggest to help.
We also recommend taking a look at our Support page to troubleshoot remote issues: How to fix your Roku voice or simple remote that is not working | Official Roku Support
If the issue still persists, please contact your TV manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.
You can reach them here: Support - Hisense USA (hisense-usa.com)
Please keep us posted and we'll continue assisting from there if needed.
Best regards,
Mary
Mary F.
Roku Community Moderator
