Remotes

[nelson9913]

Cannot find an answer, yes I checked, and it appears I need my own / a new thread in order to get a response and resolution.

Having issues with pop-up messages and incorrect responses to key presses with Voice Remote Pro. 

Firmware - rtn.4198
Voice capture FW - en_US, 0024
Name - Voice Remote Pro
Model - RC795

Voice remote switch is set to OFF.

Pop up messages keep appearing: for 'Hands free voice is off' and 'Battery status'.

Incorrect responses to button presses:

Pressing > button does not register first press all of the time

Press > once to scroll and get multiple scrolls.  This does not occur after a single > press is ignored.  The remote is not queuing multiple commands. 

This remote was paired to a Streaming Stick Plus and had the above issues. Paired it to another Streaming Stick Plus in another room and problems still occurred.

Tried holding pairing button for 20 seconds and problem still occurred.

I have two Voice Remote Pro devices.  Only one is having problems. 

What do I need to do to resolve these issues?

Thank you.

[RokuMel]

Hi @nelson9913,

Thanks for posting to the Roku Community!

We understand that you are facing an issue with the remote for your Roku TV that is not responding properly.

We have passed your concern and information to our higher Support team and they will be the one to assist you further.

If you have another issue or inquiry in the future, please don't hesitate posting in the Roku Community again.

Thank you!

Mel