Remotes

[jjvcjjbjbjjvbb]

the green light on my remote stoped working period how do i fix the green light to make it to come back on i wanna use the remote to watch movies and play games and

[RokuERey]

Hi @jjvcjjbjbjjvbb,

Welcome to the Roku Community!

Thanks for reaching out! It seems like you have a remote that might not have enough of power to pair. 

You can try putting in some fresh batteries and then try again to see if you see the green light which indicates that the remote is ready to pair.

We'll be looking forward to hearing back from you.

Thanks,
Rey

[gurubfd1]

Still not working not pairing, new batteries, unplugged replug, so I used a different remote and it works. So is there a certain amount of time that renders the remote to not work?

[RokuCarly]

Welcome to the Roku Community, @gurubfd1.

Thank you for your efforts in trying to troubleshoot your physical Roku remote. We'd be happy to assess your concern better so we can provide you with an accurate resolution.

Kindly provide us with additional information such as follows:

• What specific device have you paired this remote with?
• Is this the remote that came with that device? If not, what is the model of this remote?
• When and where did you purchase this?

We'll be looking forward to your response.

Best regards,
Carly

[Mcdoogle1]

Hi Carly, I’m having the same issue like this person.  I’ve replaced the batteries with new ones and same result.  I think I purchased this at Target around 2020.  It is a Roku hdmi stick and remote.  I’ll have to get you the model number of the remote.  Thx Nate

[RokuJharra-Q]

Hi @Mcdoogle1 thank you for your first post here in the Roku Community!

We see that you're experiencing issues with your Roku remote, and we're here to help. To begin, please indicate which type of Roku remote you possess. Can you locate a pairing button?

We look forward to hearing from you and looking closely into this issue. Thank you!

Best regards,
Jharra

[Mcdoogle1]

Yes, but the green status light does not come on or stay on when I press the pairing button for 5 seconds 

[Mcdoogle1]

The remote model I have is RC-EL1

[RokuJharra-Q]

Hello @Mcdoogle1, thank you for keeping us updated.

We appreciate you informing us about this matter, and we may need more information. Please provide the following details so we can assist you further:

• Is the remote still able to navigate?
• Has the remote been submerged in water or dropped?

In the meantime, please try resetting the remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds, and then pair it again.

We would recommend trying to see if that resolves your issue. Please keep us posted.

Thanks,
Jharra

[Mcdoogle1]

Got it going from that last comment.  Thanks