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philbox
Newbie

new remote turns sony tv on and off but not Denon receiver like previous player/remote did

My new remote turns sony tv on and off but not Denon receiver like previous player/remote did. It switches the sound to muting but doesn't turn it off. Previous player I'm replacing does.

Suggestions?

TIA

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1 REPLY 1
RokuCarly
Community Moderator
Community Moderator

Re: new remote turns sony tv on and off but not Denon receiver like previous player/remote did

Hi @philbox,

A warm welcome here at the Roku Community!

We appreciate you for reaching out to us regarding your remote concerns. We'd be more than happy to assist you with this.

Would you mind telling us what type of Roku remote are you referring to? Please check our Support article to help you Identify your remote. In addition, may we know if there is a Roku streaming device plugged into your Sony TV?  It's possible that this is one of the factors in how your TV is being controlled. Please be advised that Roku remotes only work well with Roku devices. 

We'll be looking forward to your response to help us assess your concern better and provide you with an accurate resolution. 

Thanks,
Carly

Carly Y.
Roku Community Moderator
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