Remotes

[RickR]

I'm also experiencing fast battery drain.

Serial number X016001LS54M

[NotXimpressed]

Roku knows there is a problem. After more than 65 pages of complaints and still Roku does nothing.

[RokuMary-F]

Hi @Klopsi,

Thanks for the note.

Kindly check your messages, @RokuDanny-R responded and created a follow up on this case. Keep an eye out for a member of our support team to contact you directly.

Thanks for your patience regarding this issue.
 

Best regards,
Mary

[Klopsi]

Thank you for the reply. I will look for a message from the support team.

[RokuMary-F]

Hi @pjcc,

Please be aware that your device is no longer under warranty. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: Roku Accessories

For more information about our device warranty, visit our Support page here: Player warranty and license agreement

Please stay safe and healthy, we thank you for your patience.
 

Best regards,
Mary

[RokuMary-F]

Hi @Shabayon @Mjo3689 @ask4dan @RickR,

Thanks for reaching out and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you.
 

Best regards,
Mary

[RokuMary-F]

Hi @kispot,

Thanks for posting in the Roku Community!

I understand that your Roku Voice remote is not holding a charge, is that correct?

Just to verify, does the Roku Voice remote come with your Roku TV or did you purchase it separately? If the remote came with the Roku TV, please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 
If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV 

Please keep us posted.
 

Best regards,
Mary

[RokuMary-F]

Hi @Dmsawalker,

Thanks for reaching out to the Roku community!

For more help and assistance with rapid battery drain for your Roku TV, you'll need to get in touch with the manufacturer of your Roku TV.

You can reach them here: support.tcl.com/us or at 1-877-300-8837.

We appreciate your patience with this matter!
 

Best regards,
Mary

[RokuMary-F · Accepted solution]

Hi @wils7501 @SandyK,

Thanks for reaching out regarding the battery drain issue you are experiencing.

Have you tried running the steps on this link to get your remote back up and running? http://go.roku.com/remotehelp 

If the issue still persists, kindly provide the serial number of your Roku device from Settings>System>About?

I'll be able to pass it along to our Support team who can assist you further.
 

Best regards,
Mary

[RokuMary-F]

Hi @Marcelofortuna,

We appreciate your effort to reach us.

Please be advised that the serial number consists of 12 alphanumeric characters and can be located at the back or underneath the device itself or you can go to Settings > System > About from your Roku device.

For future reference, here's how you can check for the serial number/Device ID: How to find the serial number or device ID for your Roku® streaming player | Official Roku Support 

Keep us posted with the details.
 

Best regards,
Mary