Remotes

[RemoteRegretter]

I wish I had read this post before buying two Roku’s. Between the HDMI cable warning and this remote that won’t hold a charge, I should have never strayed from Apple TV. I submitted an on line request for a replacement. I hope someone from Roku makes this right. 

[RokuNimfa-C]

Hi @RemoteRegretter,

We're very sorry to hear of the troubles.

We can see that you are already reached our Support team. They will follow up and further assist you through email. We would recommend continuing to work with them to resolve the issue you are experiencing as they would be best able to assist you moving forward.

We appreciate your patience for the time being.


Regards,
Nimfa

[Womenwhocode94]

Mines not charging and won't work without being on charge and I tried the above solution to no avail. I use mine on a 50 inch roku TV. 

SN: YNOO3V256228

Or 

YN003V256228

THE Os could be 0s so try both if the first doesn't work

[RokuNimfa-C]

Hi @Womenwhocode94,

Thanks for the post.

For clarification, does your remote is a Voice Remote Pro? Did you purchase just the Voice Remote Pro separately or did you purchase a Roku TV that included the remote?

Keep us posted with the details. 


Regards,
Nimfa

[ShannonBrown]

Been going through the same problem. Will not recharge. Got no response back from Roku. Waste of money.

[RokuMary-F]

Hi @ShannonBrown,

Welcome to the Roku Community!

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device as well as the model of your Roku remote.

Once we have this information, we will be able to assist you further.


Best regards,
Mary

[taxjra]

I've tried that multiple times but had no success. Any other suggestions?

[RokuMary-F]

Hi @taxjra,

Welcome to the Roku Community!

Can you please provide us with more specific information about the issue you are experiencing? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

With more detailed information, we will be able to assist you further.


Best regards,
Mary

[jokerpkt]

I also have a voice remote pro that does not charge no matter what troubleshooting steps I took from reading this thread. Has roku determined if we all received faulty batteries? Is it a firmware issue?

Details:

I purchased this remote separately about a year ago. I've tried charging the remote connected to the roku and several different chargers, it won't charge past 0% even though the light on the remote indicates it's charging. 

I've tried pressing and holding the pair button for 20 seconds. That only worked the first time I tried it and never again. 

[RokuMary-F]

Hi @jokerpkt,

Welcome to the Roku Community and thanks for the post.

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device as well as the model of the Roku remote.

Once we have this information, we will be able to assist you further.


Best regards,
Mary