Jp27
Reel Rookie

Re: Voice remote not working unless plugged in/charging issue

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Having the exact same issue and none of the fixes in the pinned solution work

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Voice remote not working unless plugged in/charging issue

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Thanks for the reply, @Jp27!

We appreciate you for letting us know about this charging issue on your Roku remote. Can you please specify the type of Roku remote you have? Is this the remote that came with that device? If not, kindly specify if this is a Voice Remote Pro or Voice Remote Pro (2nd edition). Also, please provide the Serial number of the Roku player to which this remote is paired.

In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our dedicated support article: How to use the Roku mobile app.

We look forward to hearing from you and looking closely into this issue.

Thanks,
Jharra

Jharra Q.
Roku Community Moderator
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willivolt
Reel Rookie

Re: Voice remote not working unless plugged in/charging issue

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@RokuJharra-Q Sent you a PM.

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Re: Need the power cord plugged in for it to work

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Private messaging is not a help on a public forum that has no other way to solve problems that are the same??

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RokuTakashi
Community Moderator
Community Moderator

Re: Need the power cord plugged in for it to work

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Hi, @jeffburrage 

Thanks for posting, and welcome to the Roku Community.

We understand your sentiments, and we're here to provide you with support.

Could you please tell us more about your concern?

The more details that you can provide to us, our team will be able to assist you accordingly.

Thanks,
Kash

Takashi O.
Roku Community Moderator
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Jp27
Reel Rookie

Re: Voice remote not working unless plugged in/charging issue

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I’m still waiting on a response to my private messages. I’ve supplied all the necessary information

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RokuTakashi
Community Moderator
Community Moderator

Re: Voice remote not working unless plugged in/charging issue

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Hi, @Jp27 

Thanks for keeping us posted.

One of the moderators here in the Roku Community, who is actively participating in this thread, has sent you a private message containing a response to your earlier inquiries.

You can continue to communicate with them regarding your concerns or questions.

Thank you for your cooperation and understanding as we work through this together.

Best,

The Roku Community Team.

Takashi O.
Roku Community Moderator
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