To whom it may concern,
My remote seems to have stopped working all together. I have changed batteries twice in an hour, I see no responsiveness by TV or Roku box.
I need to see if I'm still warranty. Any way I can check?
Mod: RC-GZ1
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FCC ID: TC2-R1047
Hi @Bob791,
Welcome to the Roku Community!
We understand that your Roku remote stopped working. We would like to take a closer look into this issue.
Please provide us with a couple of details of the following:
In the meantime, we suggest you try the following:
We also suggest using a Roku mobile app temporarily: How to sign in to the Roku mobile app
Please keep us posted.
Cheers,
The Roku Community Team
Hi @Bob791,
Welcome to the Roku Community!
We understand that your Roku remote stopped working. We would like to take a closer look into this issue.
Please provide us with a couple of details of the following:
In the meantime, we suggest you try the following:
We also suggest using a Roku mobile app temporarily: How to sign in to the Roku mobile app
Please keep us posted.
Cheers,
The Roku Community Team
I'm experiencing same issues and also hoping for a solution. I've had this for years and suddenly stopped working. I changed the batteries, but for the first time there is no typical light on the back for resetting like there used to be. So holding it down doesn't/can't do anything. Is the remote simply worn out and broken?
Apparently the repairing was all that was needed; I got a strong green light first time I pressed the back and home buttons and the remote is working again without any issues.