Remotes

[EllisDen]

I am yet another person whose voice remote pro mic has stopped working. Restarted the roku, repaired the remote. The mic on the remote has just stopped working.

And I don't have the message icon in order to send someone a message. Why do they make this so complicated

[RokuArjiemar]

Hello! @EllisDen,

Thank you for your post in the Roku Community!

We appreciate you contacting us about the non-functioning mic of your Roku Voice Remote Pro and are pleased to assist you.

Follow these troubleshooting steps to fix issues with your Roku voice remote. Detailed instructions on how to perform each step are in the sections below. After performing each step, test your remote with your streaming device before continuing to the next step.

1. Reboot your voice remote
2. Reboot your streaming device
3. Replace or recharge the batteries in your voice remote
4. Re-pair your voice remote to your streaming device

You can use the Roku mobile app to control your streaming device while you are troubleshooting your voice remote.

For more detailed information on how to fix your Roku Voice remote, please check this out here.

Learn about the voice commands you can use with your Roku streaming device and what to do if a voice command is not recognized.

Thanks,
Arjiemar

[EllisDen]

Tried it. Didn't work.

[RokuCarly]

Thanks for keeping us posted, @EllisDen.

May we also know what specific Roku TV/player this remote is currently paired to? Also, is this the remote that came with it?

We also suggest resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try to utilize the voice command feature to see if this will make any difference.

Let us know how it goes and we'll go from there.

Best regards,
Carly

[spring1]

We had 2 remotes - voice command working great for years. Suddenly they both stopped a week or so ago. Ordered new remote - set it up this AM and it DOESN'T WORK EITHER!!!  We tried everything many times  HELP

1. Reboot your voice remote
2. Reboot your streaming device
3. Replace or recharge the batteries in your voice remote (no batteries in 2 of our remotes) 
4. Re-pair your voice remote to your streaming device

[spring1]

when I press the voice button, it beeps twice - says Something went wrong 

please HELP 

[spring1]

Also, I tried pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try to utilize the voice command feature to see if this will make any difference.

"hands free" has never worked because we have to use the "IR TV setup" - but the microphone button has worked on all remotes in the past - and as I noted, we just set up a brand new remote we bought from you all and the voice command doesn't work on it eit -- this is so FRUSTRATING!!

Any help appreciated

[RokuCarly]

Thanks for the update, @spring1!

Rest assured that I will coordinate this with our Support team for additional reinforcement. With this, I will reach out to you via Private Message to gather further details so we can proceed to the next step.

Once again, your patience and understanding as we work on this are highly appreciated.

Best regards,
Carly

[sundial5924]

I set up my roku streaming device on May 26, 2024.  A few days ago the microphone on the remote stopped working.  I followed the 4 steps on the support website (uninstall and reinsert existing batteries, reboot streaming device, put new batteries in remote after reboot, pair remote again to TV) to try to solve the issue and that did not work.  I reset my wifi to see if maybe the signal needed a boost.  Still a problem.  I speak into the remote with the microsoft button pushed down and I either get nothing or an orange circle that says something went wrong, try again.  It worked fine until a few days ago.  I tried it while on home screen and while in an app and it does the same thing.  

Is there anything else I can do with the Roku tv remote to get the microphone to work again? 

[RokuCarly]

Thank you for posting here in the Roku Community, @sundial5924!

We appreciate you letting us know about the issues you've encountered with your Roku remote's voice command feature. We'd be happy to help you resolve this. 

Rest assured that we will coordinate this with our Support team for additional reinforcement. That said, I will contact you via Private Message to gather further personal details to proceed to the next step.

In the meantime, you may install the Roku mobile app as an alternative to your physical remote. This works well with your Roku Streaming Stick 4K, which has a voice command feature. 

Best regards,
Carly