Remotes

[EllisDen]

I am yet another person whose voice remote pro mic has stopped working. Restarted the roku, repaired the remote. The mic on the remote has just stopped working.

And I don't have the message icon in order to send someone a message. Why do they make this so complicated

[RokuArjiemar]

Hello! @EllisDen,

Thank you for your post in the Roku Community!

We appreciate you contacting us about the non-functioning mic of your Roku Voice Remote Pro and are pleased to assist you.

Follow these troubleshooting steps to fix issues with your Roku voice remote. Detailed instructions on how to perform each step are in the sections below. After performing each step, test your remote with your streaming device before continuing to the next step.

1. Reboot your voice remote
2. Reboot your streaming device
3. Replace or recharge the batteries in your voice remote
4. Re-pair your voice remote to your streaming device

You can use the Roku mobile app to control your streaming device while you are troubleshooting your voice remote.

For more detailed information on how to fix your Roku Voice remote, please check this out here.

Learn about the voice commands you can use with your Roku streaming device and what to do if a voice command is not recognized.

Thanks,
Arjiemar

[EllisDen]

Tried it. Didn't work.

[RokuCarly]

Thanks for keeping us posted, @EllisDen.

May we also know what specific Roku TV/player this remote is currently paired to? Also, is this the remote that came with it?

We also suggest resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try to utilize the voice command feature to see if this will make any difference.

Let us know how it goes and we'll go from there.

Best regards,
Carly

[spring1]

We had 2 remotes - voice command working great for years. Suddenly they both stopped a week or so ago. Ordered new remote - set it up this AM and it DOESN'T WORK EITHER!!!  We tried everything many times  HELP

1. Reboot your voice remote
2. Reboot your streaming device
3. Replace or recharge the batteries in your voice remote (no batteries in 2 of our remotes) 
4. Re-pair your voice remote to your streaming device

[spring1]

when I press the voice button, it beeps twice - says Something went wrong 

please HELP 

[spring1]

Also, I tried pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try to utilize the voice command feature to see if this will make any difference.

"hands free" has never worked because we have to use the "IR TV setup" - but the microphone button has worked on all remotes in the past - and as I noted, we just set up a brand new remote we bought from you all and the voice command doesn't work on it eit -- this is so FRUSTRATING!!

Any help appreciated

[RokuCarly]

Thanks for the update, @spring1!

Rest assured that I will coordinate this with our Support team for additional reinforcement. With this, I will reach out to you via Private Message to gather further details so we can proceed to the next step.

Once again, your patience and understanding as we work on this are highly appreciated.

Best regards,
Carly

[EllisDen]

This is ridiculous. 

It is a TCL roku TV. The voice remote I bought at best buy and has been connected to it for over a year with no issue. Now all of a sudden the voice portion doesn't work. It says it can't hear me. I have tried all the steps above with no solution. It's like the mic just gave out.

[Jaybombs19]

Hello, 

I am ow attempting to use the second voice remote pro 2 (first returned because the voice function didn't work) and now this one also doesn't work.  I've tried the steps above multiple times.  It's clear that Roku has a software or hardware problem that needs to be addressed immediately instead of putting customers through actions that do nothing.  Based on the number of people having this problem, it's clearly on Roku.