Remotes

[1421]

I purchased a LG OLED B3. I have had a ROKU stick I used in my old tv. It worked perfect on volume & mute. Tech that delivered & set up the new LG said my ROKU remote won’t work for volume & mute because it’s too old. He said, “You need the ROKU remote that has a button inside the battery compartment to get volume & mute”. I went to Purchase a new remote & the assistant opened 4 ROKU boxes & opened the battery compartments…NO BUTTON!!!IS THERE SUCH A ROKU REMOTE???? 

[RokuJharra-Q]

Hi, @1421 Welcome to the Roku Community!

Thank you for bringing the issue with the volume and mute buttons on your Roku remote to our attention. We sincerely apologize for any confusion this may have caused. Rest assured, we are here to provide you with clarification and guidance on troubleshooting steps to help resolve this matter effectively.

To get started, please note that you do not need a Roku voice remote with a pairing button on the back. You only need any Roku voice remote, and you can set it up for TV to control your volume button.

We kindly invite you to visit our support page, where you will find comprehensive instructions on:

• How to set up your Roku voice remote to control your TV

This should resolve the issue you are experiencing however, if it is still unresolved, please reply, and we will be able to assist you further.

Thanks,
Jharra

[1421]

Thanks Jharra,
I will convey this to the RC Willey technicians that attempted several times with 3 separate voice ROKU remotes to add volume & mute to the ROKU remote & operate my new LG OLED B3 tv. Everything else works via voice including on & off commands. I’m confused?
thanks 1421