Hi, @shirleypop
Thanks for posting, and welcome to the Roku Community.
We're sorry to hear about the issue you've encountered, and we'd like to collect some information for us to further assist. May we know what specific Roku device you are having issues with? Also, have you tried performing a system restart on your Roku streaming device?
With more details, the better we can assist.
We hope to hear a response from you.
All the best,
Kash
Takashi O.
Roku Community Moderator