Remotes

[labodd]

We bought a new Roku Ultra and straight out of the box I can't get the remote to pair. I hold the pair button for those five seconds, the light flashes five quick flashes and then stops. That's all it does. I put it on the charger for ahout 30 min so far but that hasn't changed anything.

[RokuJharra-Q · Accepted solution]

Hi, @labodd. Greetings here in the Roku community!

Thanks for your interest in our Roku Ultra streaming device. We’re excited to help you pair your Roku remote.

Follow the steps below, and you’ll be all set!

1. Remove the power cord from your streaming device
2. Wait at least 5 seconds
3. Re-connect the power cord

Once you have completed the process, please check your Roku remote for a pairing button.

How to set up a voice remote with a pairing button 

• Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash, to put your voice remote into pairing mode.

How to set up a voice remote without a pairing button

• If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds, or until you see the status light begin to flash.

For detailed instructions, visit our support website on how to set up and pair your Roku voice remote. 

Hope this helps!

Thanks,
Jharra