Frustrating, in so? Apparently, this is an ongoing issue with the particular model of the remote. I tried six ways to Sunday to fix it. So did my husband. I bought mine from Best Buy. Of course, it was out of its 60 or 90-day warranty, whatever it had.
I ended up calling Best Buy and talked with an extremely knowledgeable tech support person over the phone. (I'm actually pretty good myself, but clearly not good enough.) We tried a couple more things. Nope. Still didn't work.
Apparently, there are three different versions of the Roku remote; (1)
Simple Remote; (2)
Voice Remote; (3)
Voice Remote Pro. You can
compare them here. (Link is safe, promise.) So, I buy the
crème de la crème option and have Best Buy's Geek Squad come over this time to put it together. Geek Squad isn't free, as I'm sure you know. Two guys, John and Andrew, arrive. They were great. What they told me is that the TV I was using is old and that's part of the problem. So I said; "The TV is only five years old. That's not
that old." And they said; "No. Your TV is 15 years old." I can't remember where I bought the TV, it wasn't Best Buy.
Whatever the Geeky dudes did, they fixed the remote. Told me I did not need to spend money on a new remote and stick. Took them both back and had my credit card refunded. They also removed the fee for an onsite visit. That was pretty nice and unusual.
Just in case this were to happen again, I rearranged the top three we watch most often to be in vertical order. For me, that is Spectrum, YouTube, and Netflix. My right button is working. For now. Though I still have to reconnect WiFi almost every time I turn on this particular TV.
By the way, in my home office I have Roku TV and I've yet to experience the "right button doesn't work" problem
Wishing you well in your Roku Right Button journey to function!
