Welcome to the Roku Community.
Thank you for contacting us regarding the issue you are experiencing with your Roku Streaming stick. We apologize for any inconvenience this may have caused.
To troubleshoot the pairing issue, we suggest that you try the following steps:
- Unplug the streaming stick from the TV and wait for a few seconds before plugging it back in.
- Ensure that the TV is on the correct input for the streaming stick.
- Try replacing the batteries in the remote with new ones, if your remote uses batteries
- If you have a Roku Voice remote, try holding down the pairing button on the remote for 10-20 seconds to reset it.
You may also refer to this link: How to fix your Roku voice or simple remote that is not working
If these steps do not resolve the issue, please let us know along with the serial number of your Roku device. So we can give further assistance.